Shift Manager

This job posting is for a position in a restaurant owned and operated by an independent franchisee. This franchisee owns a license to use McDonald’s logos and food products, but is a separate company and the employer from McDonald’s USA. The franchisee is responsible for all employment matters. Shift Managers lead shifts weekly, ensuring customers receive a fast, accurate, friendly experience. They provide leadership to crew and other managers during a shift to ensure high quality, service, and cleanliness. Responsibilities Lead the experience: Handle and oversee crew schedules Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards Take action first: Take measures around safety, security, inventory, and profitability Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant Be results oriented: Drive and expect a high level of performance from the team Qualifications Passion for helping and serving others (customers and fellow team members) Strong customer service and support focus The ability to communicate effectively and anticipate customer needs To provide solutions and make decisions in a fast‑paced environment Previous leadership experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants. As a Shift Manager, You May Be Responsible For Food Safety Internal Communication Inventory Management Daily Maintenance and Cleanliness Managing Crew Quality Food Production Exceptional Customer Service Safety and Security Scheduling Training Benefits Paid Vacation after 1 year of full time employment Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language Medical, dental and vision coverage Short- and Long‑Term Disability, life and accident insurance Paid Leaves of Absence Service awards Employee Resource Connection #J-18808-Ljbffr