Sales & Marketing Representative

Job Description

Job Description

About the Role

The Sales & Marketing Representative (SMR) builds and manages key relationships that generate consistent, referral-based revenue. This is a people-focused position requiring professionalism, consistency, and emotional intelligence. The SMR represents SERVPRO as the trusted partner for property managers, insurance professionals, and commercial clients.

What You’ll Do

• Develop and maintain strong relationships with key contacts such as insurance agents, property managers, and commercial stakeholders.

• Conduct consistent and purposeful contact activity (face-to-face visits, follow-ups, and check-ins).

• Lead with education and empathy—provide insights that help clients understand SERVPRO’s value.

• Identify and connect with the true referral influencers within each organization.

• Coordinate with internal teams to ensure ERPs (Emergency Ready Profiles) and client deliverables are completed effectively.

• Document contact activity in CRM systems and communicate opportunities or client needs clearly to operations.

• Represent SERVPRO professionally at community events, CE classes, and industry networking functions.

You Are

• A relationship builder with proven sales discipline and professionalism.

• Confident, adaptable, and able to connect with people across a variety of industries.

• Organized and self-directed, with a focus on consistent, measurable results.

• Data-driven—you understand how your activities directly impact referrals and revenue.

Success Measures (KPMs)

• Quality Contact Activity (face-to-face, purposeful engagement)

• Referrals Generated

• Revenue Growth

• Account Tier Progression (C → B → A)

• Retention of Key Accounts

• Event Participation ROI

Qualifications

Required:

• Minimum of 3 years’ experience in outside sales, business development, or client relationship management.
• Experience in restoration, insurance, or construction industries.
• Demonstrated success in generating referrals or repeat business through relationship-based engagement.
• Excellent communication and interpersonal skills.
• Professional demeanor, emotional intelligence, and the ability to adapt to different audiences.

Preferred:

• Familiarity with CRM systems and structured activity tracking.
• Experience leading CE courses, Lunch-and-Learns, or industry events.

Travel

Local travel daily with occasional regional events or meetings.

Compensation

Competitive salary and commission structure based on experience and performance.

Success Profile (Behavioral)
• Builder-manager: plans ahead, executes consistently, and closes loops (organized, methodical).
• Credibility creator: participates in key calls/appointments to model standards.
• Cross-functional translator: aligns marketing with operations/recon to ensure delivery.

Working Conditions
• Full-time, primarily in-market; events and peak seasons require flexible hours.

• Travel within market; occasional travel for regional/company events.

What you get:
• Industry Leading Compensation
• Medical Insurance (with Company Contribution)
• Dental and Vision Insurance
• 401(k) with Company Match up to 4%
• PTO
• Paid Holidays
• Professional Development

SERVPRO of Northeast Dallas is an equal opportunity employer that recognizes the value of a diverse workforce. All
qualified individuals receive equal consideration without regard to race, color, age, sex, sexual
orientation, gender identity, religion, national origin, disability, or any other criteria protected by
federal, state, or local law.