Senior Trainer

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package. Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness. The Sr. Trainer, HMIS is responsible for delivering engaging, high-quality training that equips homeless service providers and government partners to effectively use the LA CoC Homeless Management Information System (HMIS). This role delivers instructor-led training both in-person throughout Los Angeles County and virtually. The Sr. Trainer builds strong relationships with providers, creates a welcoming and inclusive learning environment, and ensures learners leave with the knowledge and confidence to successfully perform their work in HMIS. The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Deliver engaging instructor-led HMIS training to homeless service providers, government agencies, partner organizations and LAHSA staff. Facilitate both in-person and virtual training sessions using adult learning best practices. Travel throughout Los Angeles County’s Service Planning Areas (SPAs) to conduct onsite training. Create an inclusive, supportive learning environment that encourages participation and learner confidence. Build positive relationships and establish credibility with providers and stakeholders. Adapt training delivery based on learner experience levels and organizational needs. Demonstrate HMIS workflows, policies, and best practices using realistic examples and scenarios. Assist with the creation of job aids, quick reference guides, checklists, basic instructional videos and instructor-led curriculum. Ensure learning materials reflect current HMIS workflows, policies, and system updates. Collaborate with instructional designers and HMIS subject matter experts to improve learning resources. Support the maintenance of the HMIS Knowledge Base on LAHSA.org. Identify outdated content and coordinate revisions with HMIS staff and subject matter experts. Other duties and special projects as assigned. Exceptional public speaking and facilitation skills. Ability to quickly build rapport and trust with diverse audiences. Strong organizational and time management skills. Excellent written and verbal communication. Strong customer service orientation. Working knowledge of the LA CoC homeless services response system. Knowledge of adult learning principles and effective facilitation techniques. Ability to explain technical concepts in clear, user-friendly language. 2-3 years of work experience to perform the above duties successfully. License Requirement A valid California Class C driver's license is required at the time of hire. Employees must have a good driving record for a minimum of three (3) years. Schedule The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs. Additional Information LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at View email address on click.appcast.io to initiate the interactive process. Residency Requirement This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements. Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at View phone number on click.appcast.io; or via email at View email address on click.appcast.io. We are an Equal Opportunity / E-Verify Employer #J-18808-Ljbffr