Senior Technology Trainer

Senior Technology Trainer The Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm’s personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently. The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals. Essential Functions and Responsibilities Analyze trends and user feedback to understand training needs Design, promote, and evaluate technology training and orientation programs to meet user needs Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals Troubleshoot and provide end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations Maintain firm-wide and regional office training schedules Work with IT and administrative leadership to identify training priorities and strategies Manage course sessions and user progress/attendance in the Firm’s Learning Management System (LMS) Analyze training program feedback, establish quality benchmarks, and develop improvement strategies Prepare training progress reports and summarize findings for team management Collaborate with IT teams to evaluate and test system upgrade functionality Collaborate with other IT teams on special projects as needed Assist with coaching, mentoring and leading team members as needed Job Specifications Bachelor’s degree preferred At least five (5) years of related work experience Excellent written and verbal communication skills Excellent analytical skills Strong motivational and presentation skills Strong organizational skills Advanced knowledge of MS365 Suite Advanced knowledge of eLearning software, including video creation and online training tools Advanced knowledge of desktop productivity and document management software Experience with a Learning Management System Experience with GenAI tools and platforms Experience with macOS preferred Ability to work effectively in a fast‑paced and changing environment Ability to work flexible and/or fluctuating work hours Ability to work independently and under own direction and initiative Ability to learn new concepts and skills quickly Occasional travel required Benefits and Compensation Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance‑based bonuses. Target Hiring Range $102,000 - $130,000. Full‑time positions are eligible for a discretionary bonus and a comprehensive benefits package. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear Employee must occasionally lift up to twenty (20) pounds Work Environment Typical indoor office environment Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. #J-18808-Ljbffr McDermott Will & Schulte LLP