Student Services and Program Assistant

POSITION SUMMARY

Responsible for assisting the Senior Program Administrator as needed with student recruitment, registrations, communications, attendance, recitals and special events. Provides excellent customer service to students, parents, faculty and outside visitors. Part‑time work up to 22.5 hours per week. Sunday required along with two other days weekly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains up to date knowledge of CSPA policies, procedures, and practices as well as recital and performance schedules and related logistical details. Promptly responds to inquiries from parents, students and faculty members regarding these matters, providing complete and accurate information. Using knowledge of CSPA policies, procedures, and class requirements, registers students for individual and group classes as appropriate. Ensure students are qualified for class selected including completion of any prerequisites. Performs administrative duties including the maintenance of files, preparation of letters, drafting written correspondence, and creating spreadsheets as assigned. Assist with scheduling auditions, renting instruments, and processing new student inquiries. May assist with recitals and/or performances.

QUALIFICATIONS

Knowledge of general office administrative procedures. Good analytical and organizational skills. Excellent interpersonal skills with proven commitment to quality customer service. Ability to deal with a wide variety of individuals in person, via telephone, and in writing. Ability to plan, organize, and handle multiple tasks, despite numerous interruptions. Capable of working well independently and in teams. High level of diplomacy, tact, and discretion. Ability to maintain a flexible attitude and approach towards work assignments. Strong PC skills (word processing, spreadsheets, databases). Excellent communication skills. Ability to follow policies and procedures. Preferred background in music, performing arts, and/or arts administration, which may be obtained either as a student, volunteer, or professional work experience. College degree preferred, or currently enrolled and in the process of obtaining one. Ideal candidate will be fluent in spoken Spanish.

ESSENTIAL FUNCTIONS

PHYSICAL

Must be able to see, hear, feel, and use hands to type and grasp objects with fingers. Primarily sedentary with intermittent standing, walking, bending, and stooping; occasional light lifting and carrying of objects weighing 25 pounds or less; light to heavy repetitive use of hands, wrists and forearms while working on a computer.

EMOTIONAL

Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, on‑going basis; ability to concentrate on detailed tasks for extended periods of time and/or intermittently while attending to other responsibilities; ability to work effectively under pressure on multiple tasks concurrently while meeting established deadlines and changing priorities.

WORKING CONDITIONS

Primarily indoor office environment; frequent contact with and interruptions by individuals in person or by phone.

COMPENSATION AND BENEFITS

This is a part‑time, non‑exempt, on‑site position with a regular working schedule of 22.5 hours per week, three days a week. The pay range is $20.00 - $23.00 per hour depending on skills, experience, and ability level. #J-18808-Ljbffr Colburn Careers