Technical Support Specialist

Overview Autodesk’s Interactive Graphics, Media & Entertainment (IME) is seeking a dynamic and customer-focused Technical Support Specialist to support our PIX and Flow Capture products. The role reports to the Associate Manager, Product Support and may be based in Los Angeles, CA in a hybrid capacity. It focuses on solving both technical and non‑technical challenges, ensuring our clients receive top‑notch service in the entertainment industry. Responsibilities Help clients maximize their use of PIX and Flow Capture products; Manage support requests and resolve technical issues across various platforms; Provide support via in‑person meetings, phone calls, and emails, including user training, setup, maintenance, and troubleshooting of applications, hardware, and networks; Work alongside a dedicated Client Team managing feature films, TV shows, networks, and studio campaigns; Advise and educate clients on project workflows, administration, and organization of materials; Monitor client experiences and advise Customer Success Managers on issues or opportunities to enhance satisfaction; Identify and implement process improvements and efficiencies; Track, take ownership of, and resolve issues through to completion; Participate in testing new products and features; Engage in special projects as needed. Qualifications Minimum 5+ years in customer service or support; Entertainment industry experience is a plus; Excellent written and verbal English skills with strong phone and interpersonal abilities; Experience with Mac and Windows operating systems; Ability to manage multiple projects simultaneously; Highly motivated and resourceful with strong critical‑thinking skills, able to find solutions quickly even when they are not immediately obvious; Ability to pick up new technology easily; Experience working with a distributed or remote team is a plus; Experience with Autodesk Flow Capture (formerly known as Moxion) and/or PIX preferred. Benefits Health and financial benefits, paid time off and wellbeing resources are provided to support employee wellness and productivity. Salary For U.S.-based roles, the starting base salary ranges between $60,100 and $107,690, with potential for additional compensation such as bonuses, stock grants, and a comprehensive benefits package. Equal Employment Opportunity Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We also consider applicants regardless of criminal histories in compliance with applicable law. #J-18808-Ljbffr Autodesk