Office Manager

Arcadia Cold Storage and Logistics

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain. We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

Position Overview and Purpose

This role will be responsible for directing general office activities at the cold storage facility. This role will have oversight in customer service and administration efforts of the location and will assist the General Manager with accounting/financial reporting and inbound and outbound traffic. This includes setting work schedules, assisting with customer issues and resolving problems. The employee must project a positive image to Arcadia customers and adhere to Arcadia policies and procedures. Must be able to work independently and collaboratively with team members.

Essential Functions and Basic Duties

• Align customer service and administration efforts within a cold storage facility and coordinate operational and sales efforts with other leaders.
• Oversee customer service coordinators performance on day-to-day operations; plans and schedules the workforce according to facility projections, budgets and forecasts, including authorization of overtime, ensuring wage/hour compliance to meet daily operational demands including training, verifying certifications and qualifications, and monitoring individual employee productivity levels.
• Lead by example by living the company values of Integrity, Accountability, Transparency, Impact, Humility, and Community.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Deliver exceptional customer service at all times, to all customer accounts, making daily sales calls and fielding incoming calls from high need/volume customers; recommend additional items to customer, address customer concerns and issue customer credits for spoiled and/or returned goods and support the sales functions.
• Apply conflict resolution skills and negotiation skills to interactions with employees and customers; provide performance review input, write up and delivery.
• Initiates or assigns special projects or new procedures as outlined by management, evaluates effectiveness in daily operations.
• Implement corporate and departmental policies, procedures, and service standards that align with company goals, mission, and vision.
• Hire, coach and manage a staff of customer service and/or administrative workers. Coordinate coverage as needed.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Participate in the hiring process and support employee relations efforts as needed.
• Perform other duties and special projects as needed.

Qualifications

• Associates degree or equivalent required. Relevant advanced degree preferred.
• Two to five years of warehouse office experience and/or leadership experience.
• Strong analytical skills and ability to interpret and communicate data.
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision.
• Proficient in MS Office, including Excel, Word, PowerPoint, and Teams.
• Must be proficient with verbal and written communication.
• WMS/Blue Yonder experience is preferred. Proficiency with Blue Yonder is required after 90 days of hire.

Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.