Senior Business Analyst

Role Description

We are seeking an experienced Senior Business Analyst to support enterprise scale pricing and commercial system initiatives within a complex, highly integrated technology environment. This role works closely with Pricing, Product, Operations, and Technology teams to ensure business needs are translated into clear, actionable requirements that enable reliable system delivery and measurable business outcomes.

This is a senior, hands-on role suited to someone who is comfortable operating across multiple stakeholders, systems, and priorities. You will play a key role in shaping how pricing and commercial changes are defined, delivered, and embedded across the organization.

Key Responsibilities

• Business Analysis & Requirements Definition
  • Engage with business stakeholders to understand pricing, commercial, and operational requirements.
  • Translate business needs into structured requirements, user stories, and acceptance criteria suitable for delivery teams.
  • Identify dependencies, risks, and downstream impacts of proposed changes early in the lifecycle.
• Delivery & Backlog Support
  • Own the creation and management of requirements and defects within Agile delivery tools (e.g. Jira).
  • Support backlog refinement, sprint planning, and user acceptance testing by acting as the primary point of clarification between business and technical teams.
  • Ensure delivered solutions align with the original business intent and agreed scope.
• Enterprise Systems & Process Analysis
  • Analyse requirements that span multiple enterprise systems, including pricing, quoting, CRM, and downstream operational processes.
  • Understand how commercial and pricing changes affect proposals, approvals, billing, and reporting.
  • Work closely with technical teams to design solutions that are scalable, compliant, and aligned to system constraints.
• Stakeholder Engagement & Governance
  • Partner with cross functional teams to support structured intake, prioritisation, and decision-making processes.
  • Communicate clearly with senior stakeholders, providing insight into scope, trade-offs, and delivery considerations.
  • Contribute to improved standards, documentation, and ways of working across analysis and delivery.

Qualifications

• 6–10+ years’ experience as a Business Analyst or Senior Business Analyst in a complex enterprise environment.
• Strong background supporting business critical systems in areas such as pricing, finance, revenue, operations, or transactional platforms.
• Experience working within Agile or hybrid delivery models alongside product and engineering teams.

Requirements

• Proven ability to elicit, document, and manage business and functional requirements.
• Strong analytical skills, with the ability to break down complex problems and assess end-to-end impacts.
• Experience using tools such as Jira, Confluence, or similar requirements and delivery platforms.
• Excellent written and verbal communication skills, with confidence in engaging senior stakeholders.

Desirable Experience

• Exposure to pricing systems, CPQ platforms, CRM tools, or quote to cash processes.
• Experience working with pricing constructs such as volume tiers, minimum fees, recurring vs one-time charges, or approval of workflows.
• Background in large-scale transformation programmes, system migrations, or enterprise process change.
• Experience in financial services, payments, technology, or other regulated industries.

What We’re Looking For

• A self-directed analyst who takes ownership and follows work through from discovery to delivery.
• Someone comfortable working in ambiguity and bringing clarity through structured analysis.
• A trusted partner to both business and technology teams, balancing commercial objectives with system realities.

Benefits

• Opportunity to work on high impact commercial and pricing initiatives within a complex enterprise environment.
• Exposure to senior stakeholders and strategic programs.
• A role with genuine influence over how systems and processes evolve, not just how requirements are documented.
• Competitive compensation with a pay range of $125,850.00 - $213,950.00 based on role, level, and location.