IT Support Analyst
Apex Systems
## Job Description# IT Support Analyst* Provide technical support, with a primary focus on phone-based assistance and supplemented by self-service platforms like email or ServiceNow.* Troubleshoot access issues, modify and create distribution or email lists, and handle M365 issues.* Support Citrix-related tasks, including application gateway functionality.* Manage technical issues across enterprise systems while maintaining communication with end-users.* Strong understanding of enterprise networking.* Hands-on experience working in Windows environments, including Windows 11.* Background in troubleshooting and supporting Active Directory and Citrix gateways.* Experience working in a manufacturing or materials industry.* A technical background with a curiosity for exploring new systems and processes.* Advanced understanding of troubleshooting tools and methodologies.* Effective communication skills for collaboration with a geographically distributed team.* A focus on enhancing the user experience and a team-oriented mindset. #J-18808-Ljbffr
Vacancy posted 3 days ago
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