Director, Business Operations

Omnicom Media (OM), the media services division of Omnicom Group Inc. (NYSE: OMC) – delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the world’s leading brands in OM agencies around the globe. Director, Business Operations As OM continues to expand our portfolio of strategic client wins and partnerships, we are excited to be recruiting for positions that will be part of a massive consumer-centric, technology and innovation focused client we are onboarding! Responsibilities The Director, Business Operations is responsible for operational capabilities, best practice governance, and mobilization and orchestration of resources across the media planning and activation end-to-end workflow. The Director, Business Operations role requires a deep understanding of client business requirements and the ability to adapt to the evolving needs of the business. They are a trusted counsel and partner across the team and its leadership. As an extension of the team leadership, they help to ensure team accountability, goal setting and driving cross-functional projects that exceed client expectations. Responsibilities Drive cross-functional partnership, connectivity and collaboration across agency teams (Strategy, Investment, Marketing Science and Operations) - inclusive of integration between onshore and offshore resources Identify and implement strategic operational process improvements through workflow definition, platform implementation & audit, and process engineering Mobilize and direct optimal resource utilization and productivity, with a view to maximizing strategic output and efficiencies for ongoing service delivery while exceeding client expectations Integrate operational best practices with project management know-how, embedding media expertise into workflow, process and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client-facing deliverable consistency) Define, deliver and report on projects goals and status Maintain team’s ways of working, including a commitment to documentation and project library maintenance Review and direct workflow and communications for creative asset management team and deliverables Lead team and advocate importance of process and structure for ways of working Apply hands-on project management experience to enable strategic problem-solving across all relevant platforms Efficiently track projects, project plans and deliverables, ensuring product and work quality Qualifications Minimum of 7 years of experience at a media agency with a focus on strategy, activation or account operation. Strong knowledge of media planning, buying, and optimization across various channels. Strong experience planning, implementing, monitoring, and completing projects while ensuring effective management of scope, resources, time, cost, quality, risk, and communications. Capable of managing large, highly complex or strategic projects that impact the organization Excellent leadership and management skills, with the ability to inspire and motivate a multi-disciplinary matrixed team Strong Analytical and strategic thinking abilities, with the capability to derive actionable insights from data (advanced). Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build relationships with external partners. Strong understanding of project management methodologies and process improvement techniques. Proven ability to identify operational risks and proactively develop action solutions and able to engage diverse stakeholder groups to manage expectations. Understanding of financial operations, budget management, strategic planning, and media activation. Exceptional narrative skills, demonstrated ability to craft compelling stories that engage the audience, convey complex ideas clearly in order to effectively detail a strategy, problem, solution or Initiative. #LI-KT1 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits. Compensation Range $90,000—$215,000 USD This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs. Review Our Recruitment Privacy Notice #J-18808-Ljbffr