Member Contact Center Associate - Contractor

Job Description

Job Description

Member Services Representative | $20.00 + DOE | M-F 8:00 a.m. -6:00p.m | Hybrid| Lincoln, NE

W hat Matters Most

• Competitive Pay of $22.00 -$23.00 per hour plus additional compensation
• Hybrid Work Schedule; M&F Work From Home, T-Th Work In Office)
• Schedule: 8:15 a.m. – 5:00 p.m. M-F
• Lincoln, NE
• Temporary-Contract Starts July 2026 – July 2027
• Career growth and stability
• Weekly Pay with direct deposit or pay card
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program

Job Description

Answering 50-70 inbound member calls, providing prompt and courteous customer service. Serve as a primary point of contact for members, colleagues, and external parties, providing information and assistance related to the organization’s benefits plans and other company services. Successful candidates will demonstrate strong customer service skills, professionalism, and the ability to manage a high volume of inquiries while delivering an exceptional member experience.

Responsibilities:

• Provides robust front-line phone support to callers who have a wide variety of questions and concerns, effectively utilizing resources.
• May provide limited support for higher-level specialty calls handled within the Member Contact Center, such as Benefit Technical Services or calls that would otherwise be directed to a processing unit.
• Maintains proficiency in all Member Contact Center subjects to answer phone calls as determined by call volume fluctuations.
• Learn new systems and processes quickly and incorporate them into the daily work.
• Ability to manage competing deadlines and multiple projects at various stages of development using effective organizational skills.
• Ability to communicate effectively, both verbally and in writing, with a diverse membership and employees in a clear and precise manner.
• Ability to listen and interpret the customer’s needs to de-escalate difficult customer calls, while at the same time researching the issue and applying robust business and technical knowledge to meet the customer’s satisfaction.

Qualifications and Requirements:

• One year of experience in a telephone customer service position, handling inbound calls.
• Associate’s degree in business and six months of experience in telephone customer service.
• High School diploma or GED equivalent, Associate’s degree in Business preferred.
• Successful candidates will demonstrate strong customer service skills, professionalism, and the ability to manage a high volume of inquiries while delivering exceptional member experience.

Benefits and Perks:

• $22.00-23.00 Pay Rate
• Medical Benefits
• Training & Growth

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base salary range for this position is $22.00 - $23.00, excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.