Executive Administrative Assistant Logistics Customer Operations

Job Description Job Description HA Logistics is seeking a detail-oriented, customer-focused Executive Administrative Assistant who reports directly to the VP of Operations and VP of Sales. This individual will keep our office organized, ensure customer inquiries are never overlooked, and help us deliver responsive, accurate freight service. RESPONSIBILITIES Monitor and promptly respond to customer calls, emails, quotes, and requests throughout working hours. Act as a direct liaison for customers and executive leadership. Coordinate truckload (TL/FTL) and less-than-truckload (LTL) quotes with a target of 30-minute turnaround for standard requests with complete shipment information. Gather missing details and escalate complex quotes immediately; keep customers informed. Track customer follow-ups, open quotes, pending decisions, customer issues, and service requests. Assist with CRM/customer account records, reports, spreadsheets, shipment documentation, invoices, and office processes. Support executive calendars, correspondence, scheduling, meetings, projects and daily priorities. Communicate professionally with shippers, receivers, carriers and customers. Protect customer relationships through accountability, attention to detail and proactive follow-through. IDEAL CANDIDATE Detail-oriented, organized, punctual, dependable, and highly responsive. Owns mistakes and acts quickly to correct them. Eager to learn the transportation and logistics business. Resilient under pressure; accepts feedback without taking it personally. Positive, solutions-oriented, courteous and able to defuse difficult situations with kindness and professionalism. Answers the phone promptly during business hours and follows through without reminders. Willing to go above and beyond to keep customers happy. Strong written and verbal communication; excellent professional phone etiquette. QUALIFICATIONS 3+ years in executive administration, administrative coordination, office operations, or customer support preferred. Strong Microsoft Excel, Outlook and Word skills; CRM/Salesforce experience a plus. Ability to prioritize multiple time-sensitive tasks accurately and independently. Freight brokerage, logistics, supply chain, 3PL, TMS, TL/LTL quotes and carrier communication experience preferred but not required. Must be able to work on-site in Bartonville. This is a small, relationship-driven office where communication, follow-through, and taking ownership matter. Submit a resume highlighting administrative support, customer service, systems experience and follow-through. Company Description We’re your one-stop shop for supply chain needs. At HA Logistics, we offer a complete suite of supply chain management solutions to help you tackle any freight transportation challenges your business may face. By combining the latest technologies with our in-depth knowledge of the shipping industry, we can help you create tailored logistics solutions that give you a competitive advantage in your industry. As part of the SunteckTTS / MODE Global network, HA Logistics connects you to one of the largest transportation brokerage networks in North America, giving you access to expanded carrier capacity, advanced technology, and a nationwide logistics infrastructure. When you work with an experienced supply chain logistics partner like HA Logistics, we’ll help you focus on what’s most important: growing your business and achieving both immediate and long-term success. Get the best-in-class communication tools and software to help you reach truly optimum performance when transporting your freight. Make sure your freight shipments are always delivered to their destinations on-time. If you’re looking for a logistics company that is supremely capable of delivering cost-effective and personalized supply chain solutions, contact HA Logistics today. #J-18808-Ljbffr HA Logistics