Membership Counselor

Membership Counselor

20 Brick Bodies Padonia - Timonium, MD 21093

Overview

Salary Range $50,000.00 - $60,000.00 Base+Commission/year Position Type Full Time Travel Percentage None Category Sales

Description

POSITION SUMMARY

The Membership Counselors (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of Helping Members Feel Comfortable and our core purpose of Changing Peoples Lives. The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members needs, exceeding expectations and creating raving fans.

KEY RELATIONSHIPS

Develop and maintain excellent working relationships with:

• General Manager and Membership Team Leader
• All club team members
• Corporate Wellness Director
• Club Performance Director

We set out below some of the tasks and responsibilities that we expect you to be accountable for. These include, but are not limited to the following:

LEAD GENERATION/SALES

• Generating new sales
• Being informed of current sales campaigns and presenting them to prospects
• Greeting all guests entering the club and touring them
• Handling Telephone Inquiries, and converting 75% or more into appointments
• Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members
• Obtaining referrals from members
• Performing 3 to 5 hours of community outreach per week

MEMBER RETENTION/CUSTOMER SERVICE

• Have knowledge of and participate in all club's services, products and programs.
• Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
• Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership
• Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
• Build rapport and lasting relationships with prospective and current members

ADMINISTRATIVE

• Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
• Upgrading/changing member account information
• Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects

VALUES

Role model the Brick Bodies Core Values

• Live the Brand
• Be Tenacious
• Be a Team Player

Recognize and praise behavior aligned with our values

Identify opportunities for continual improvement

Qualifications

SKILLS/EXPERIENCE

College degree

Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required

Current CPR/AED certification

Strong customer service, communication and interpersonal skills

Positive attitude with the commitment to excellence

An entrepreneurial spirit

Confidence to perform on an incentive-based salary

Strong organizational skills

Basic computer skills

Effective time management skills

SPECIAL CHARACTERISTICS

Enthusiastic, energetic, personable and friendly disposition

Ability to work well unsupervised

Ability to work well with people

Strong work ethic

Resourceful, creative, decisive

Perseverance