Spa and Fitness Attendant - Men's Locker Room

Job Description

Job Description

We are currently recruiting for a new property scheduled to open in September 2026.

This is part of our advance recruiting efforts and start dates will align closer to the opening timeline rather than immediately.

Our Story:
THE WELL is your one-stop shop for wellness. We integrate modern medicine and ancient healing, focusing on whole-person care. Our services, products and experiences address the physical, mental and spiritual aspects of well-being to help you feel your best.

We started THE WELL to help you make wellness part of your every day — whether it’s kicking off a meditation practice or tackling a chronic health condition. Whatever your path may be, we’re here to guide you.

THE WELL Bay Harbor Islands:

Tucked away on Bay Harbor Islands and perfectly removed from the hurried pace of Miami, THE WELL Bay Harbor Islands is the first of its kind — a place where you can live, work and play with wellness. With 13,000 square feet of best-in-class amenities, this premier fitness and wellness destination includes a restorative Bath House featuring Miami's first caldarium, a halotherapy steam room and an innovative Infrared and Sound Dome, vitality treatment rooms, state-of-the-art movement and fitness studios with daily programming and fresh juice and organic snack bar. Whether you live in The Residences, work in The Offices or are a guest or member at The Club, THE WELL Bay Harbor Islands is designed to put wellness at the center of your life, creating the time and space to disconnect, slow down and to refocus on what matters most: your well-being.

Location: 1177 Kane Concourse, Bay Harbor Islands, FL 33154

The Role:

The Wellness Attendant is responsible for maintaining the cleanliness, organization, and overall presentation of the Club space while supporting guest relations and service delivery. This role requires a strong attention to detail, professionalism, and a commitment to upholding THE WELL’s standards in a fast-paced, hospitality-driven environment.

This position may be regularly assigned to support the men's locker room, fitness, and wellness facilities. Assignments may vary based on operational needs.

Reports to: Wellness Manager

Supervises: Not a supervisory position

The Responsibilities:

Janitorial & Organizational Services

• Maintain a clean, organized, and sanitized environment across all areas of the club and back-of-house, including both team member and guest-facing spaces.

• Inspect, clean and maintain locker rooms, restrooms, lounge, bath house elements, shower areas and fitness floors throughout the day.

• Empty trash containers and towel bins.

• Keep work areas and equipment clean, organized, and fully stocked.

• Replenish towels, amenities and all other supplies for guests.

• Ensure sanitizing of all fitness center equipment after each use.

• Prepare lockers for member and guest use and restock amenities throughout the day.

• Spot-check and disinfect high-touch surfaces, restrooms, and showers regularly.

• Follow detailed opening and closing checklists, including but not limited to dusting, mopping, sweeping, organizing, and disinfecting.

• Ensure all linens are stocked and ready for member/guest use and treatments.

• Prepare for the day all guest service areas including but not limited to the cold plunge, infrared sauna, gym, and movement studio.

• Turn around Movement Studio between classes by sanitizing fitness equipment, dusting the floor and preparing it for the next class.

• Keep loose fitness equipment organized.

Guest Relations

• Maintain positive guest relations at all times.

• Greet guests upon arrival and provide a tour of the facility if required, serving as a brand ambassador for THE WELL. Provide fond farewell upon guest’s departure.

• Deliver exceptional service by following THE WELL’s guest protocols and demonstrating genuine care and attention to detail.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Consistently track and update guest preferences in their profiles, sharing relevant details with the team.

• Maintain strict confidentiality regarding client information, including medical and personal data.

• Immediately report guest complaints to the Leader on Duty for timely and effective resolution.

• Assist members with operational questions on equipment as well as small equipment usage on the fitness floors.

• Help members with touchless technology services available for members on the Fitness Mezzanine, ensuring a good experience throughout the service for the guest.

Health & Safety

• Maintain day-to-day responsibility for cleanliness, equipment, and product standards.

• Complete required training on health and safety laws, as well as hygiene and sanitation protocols.

Guest Privacy & Locker Room Operations

• Team members may support gender-designated and inclusive guest locker room spaces based on operational needs and guest privacy considerations.

Perks & Benefits
Benefits offerings vary based on full-time or part-time status and may include:

• Comprehensive benefits package, including Medical, Dental, Flexible Spending Accounts (FSA), and voluntary supplemental insurance options

• Paid time off

• Paid parental leave

• 401(k) pre-tax retirement savings plan

• Commuter benefits

• Access to wellness programs and exclusive service and retail discounts

• Employee Assistance Program (EAP)