Call Center Representative

Position: Customer Service Representative (CSR) Medicare Call Center

Location: Fully Remote (Candidates must reside in Pennsylvania, New Jersey, or Delaware and live within one hour of Market St.)

Job Type: Contract (5+ months with potential for extension)

Pay Rate: $23.00/hour (W-2)

Start Date: Medicare CSR Class begins September 29, 2026

Position Overview

We are seeking experienced Customer Service Representatives to support a Medicare call center. In this role, you will provide exceptional customer service by assisting Medicare members with questions related to claims, benefits, enrollment, ID cards, member portal access, and general account inquiries.

This position is ideal for candidates who are empathetic, professional, and thrive in a fast-paced call center environment while delivering a 5-star customer experience.

Key Responsibilities

• Handle inbound calls from Medicare members.
• Assist with questions regarding claims, benefits, enrollment, ID cards, and member portal access.
• Triage calls to the appropriate departments when necessary.
• Provide accurate information while maintaining a high level of professionalism and empathy.
• Navigate multiple systems simultaneously to research and resolve member inquiries.
• Meet quality, productivity, and customer satisfaction standards.

Schedule

• Call center operates 7 days a week between 8:00 AM 8:15 PM .
• Full-time schedule of 37.5 hours per week .
• Overtime may be offered or required based on business needs.
• Candidates must be flexible to work any shift, including weekends and every other holiday (call center is closed only on Christmas and Easter).

Training

• Training is conducted virtually with classroom instruction and on-the-floor nesting.
• Training schedule: Monday Friday, 8:00 AM 4:30 PM for approximately 34 weeks .
• No time off is permitted during the training period.

Required Qualifications

• Previous inbound call center experience required.
• No outbound sales or collections experience.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication.
• Ability to navigate multiple computer applications simultaneously.
• Must be available to interview via Microsoft Teams.

Preferred Qualifications

• High School Diploma or GED.
• 2+ years of customer service or call center experience.
• Healthcare or Medicare experience preferred.
• Knowledge of medical terminology is a plus.

Interview Process

• Interviews will be conducted virtually through Microsoft Teams.
• Candidates must be on camera and in a quiet, professional environment.
• Candidates should be flexible with interview scheduling.

Important Information

• Remote position available only to candidates residing in PA, NJ, or DE .
• Candidates must live within one hour of Market Street .
• This role primarily involves triaging member calls to the appropriate departments , rather than processing claims directly.
• Attendance during training is mandatory.