Service Advisor

$150k

Full-time

Banner Ford of Monroe

Join our Team as a Service Advisor - Where Customer Service Drives Success! As a Service Advisor, you'll be the face of our service department and trusted guide for our customers throughout their service visit. This is a fast-paced, high-energy role where your communication skills and customer-first mindset directly impact our success - and your earning potential. About Us For over 50 years, the Banner Automotive Group has proudly served our community with honesty, quality, and a commitment to exceptional customer service. We're not just fixing cars - we're building relationships that last generations. If you're passionate about people, cars, and delivering an outstanding experience, we want you on our team. We believe in creating a superior customer experience through empowered employees who take pride in what they do. We are committed to long-term growth, teamwork, and providing the tools you need to succeed. If you're ready to take your career to the next level with a trusted brand like Ford Motor Company, we want to meet you. What You'll Do

Welcome customers with energy and professionalism in the service drive
Actively listen to concerns and translate them into clear repair orders
Recommend maintenance and repairs based on vehicle condition and Ford guidelines
Keep customers informed on repair progress, timelines, and cots
Work closely with technicians to ensure quality and efficiency
Review completed work with customers in a clear, confidence building way
Deliver an exceptional experience that drives loyalty and repeat business
Support warranty work, recalls, and manufacturer service campaign

What We Offer

Competitive compensation
Earn up to $150k+ per year
Paid training and ongoing professional development
Excellent benefits package
401k with generous company match
Paid time off
Employee vehicle purchase & service discounts
Long-term career growth with a dealership that invests in its people

What We're Looking for

Previous Service Advisor or automotive service experienced preferred
Strong people skills - you enjoy helping customers and solving problems
Ability to thrive in a fast-paced, team-oriented environment
Basic automotive knowledge or a desire to learn Ford systems
Computer proficiency (CDK experience is a plus)
Professional appearance, positive attitude, and strong work ethic
Valid driver's license with an acceptable driving record

Why You'll Love Working Here

50 years of stability, trust, and community reputation
Leadership focused on employee success and development
High-volume service department with strong earning potential
Team culture built on respect, integrity, and accountability

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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Vacancy posted a month ago

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