Deputy Director of Operations

Job Description

THE OPPORTUNITY

Kumon of Crofton has been serving families in the Crofton, Maryland area for over 15 years. We are a thriving Kumon franchise center specializing in math and reading programs for students of all ages — from early learners to advanced high schoolers.

We are looking for a Deputy Director of Operations to lead the day-to-day excellence of our center. This is not a typical education job. It is a hands-on operational leadership role with a deliberate growth path built in — for the right person, this position is a masterclass in running an education business.

Our center director has 15 years of experience building and running a successful Kumon franchise. She is intentionally building a team that can operate with excellence without her daily presence — and she is committed to mentoring the right person toward that capability.

WHAT YOU WILL OWN

Center Operations

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• Oversee all daily center operations from open to close
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• Ensure every student session runs smoothly and quietly
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• Maintain center cleanliness, organization, and professionalism
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• Complete open and close checklists daily without exception
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Student Progress

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• Track student advancement and ASHR progress monthly
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• Identify students who are stagnant or declining and act
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• Ensure 100% of work is graded and entered nightly
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• Recognize student achievements and keep families informed
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Family Relationships

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• Build trust with every family through consistent communication
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• Onboard new families with a seamless, welcoming experience
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• Resolve parent concerns before they escalate
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• Conduct 30-day check-ins with all new families
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Team & Enrollment

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• Lead, coach, and hold staff accountable to clear standards
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• Follow up on every prospective family within 48 hours
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• Drive net enrollment growth of 5+ subjects per month
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• Submit monthly reports and manage aged accounts
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WHO WE ARE LOOKING FOR

The right person for this role has a specific combination of drive, character, and ambition. If this sounds like you, we want to hear from you.

You Are A Strong Fit If You…

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• Want to eventually own or run an education center
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• Take ownership seriously — you finish what you start
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• Are energized by children and believe in their potential
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• Lead with warmth and hold people accountable without drama
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• Are organized, systems-oriented, and detail-driven
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• Communicate proactively — you don’t wait to be asked
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• Are comfortable with data and use it to make decisions
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• Want a mentor, not just a manager
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This Is Probably Not For You If…

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• You’re looking for a low-key part-time job with minimal responsibility
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• You prefer to be told exactly what to do every day
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• You struggle with accountability conversations
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• Consistency and follow-through aren’t your strengths
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• You’re not genuinely interested in education or child development
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• You need a traditional 9–5 Monday–Friday schedule
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QUALIFICATIONS

Required

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• Bachelor’s degree or equivalent experience in education, business, or a related field
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• 2+ years of experience in an operations, management, or leadership role
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• Strong written and verbal communication skills
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• Comfortable with technology — student management systems, Google Workspace, scheduling tools
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• Demonstrated ability to lead and hold a team accountable
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• Reliable, punctual, and professional in all interactions
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Preferred (not required)

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• Experience in education, tutoring, or child development
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• Familiarity with Kumon or other supplemental education programs
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• Experience in a franchise or small business environment
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• Background in customer service or family-facing roles
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• Interest in entrepreneurship or business ownership
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WHAT WE OFFER

Compensation

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• $22–$26 per hour based on experience
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• 26 hours per week (Mon–Thu, 1:00-8:00 PM)
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• Paid bi-weekly
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• Performance-based increases tied to scorecard
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Growth

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• Direct mentorship from a 15-year Kumon franchise owner
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• Full visibility into center operations and financials
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• Training in enrollment, retention, and team management
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• Path toward owning or operating your own center
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Environment

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• Mission-driven center with 15 years of community trust
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• Clear systems, documented expectations, no guesswork
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• Small, focused team with real ownership and autonomy
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• Afternoons and evenings schedule — mornings free
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HOW TO APPLY

To apply, send the following to View email address on ziprecruiter.com:



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1. Your resume
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2. A short paragraph (3–5 sentences) answering this question: Why do you want to run an education center, and what experience has prepared you for that?
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Subject line: Deputy Director Application — [Your Name]

Applications without the short paragraph will not be reviewed. We want to know you—not just your work history.