Inside Sales & Customer Service Representative

Job Title

Counter Sales / Customer Service Representative

Job Description

A well-established, rapidly growing construction supply company is seeking a customer-focused Counter Sales / Customer Service Representative to join its team. This is an excellent opportunity for someone who enjoys building customer relationships, supporting outside sales efforts, and working in a fast-paced environment where every day is different.

The ideal candidate is organized, proactive, and passionate about providing exceptional service while helping drive business growth.

Responsibilities

• Provide outstanding customer service to walk-in, phone, and email customers
• Prepare quotes, enter orders, and process customer payments
• Build and maintain strong relationships with customers by understanding their needs and recommending appropriate products
• Support outside sales representatives with quote preparation, order entry, product research, and submittal documentation
• Assist with showroom merchandising by stocking and organizing inventory displays
• Resolve customer concerns professionally and efficiently
• Navigate ERP systems and Microsoft Office to manage customer information and orders
• Contribute to a collaborative, team-oriented environment while helping achieve sales and service goals

Requirements

• Previous customer service, inside sales, or account management experience
• Experience within the construction, building materials, concrete, or industrial supply industry is highly preferred
• Strong communication and relationship-building skills
• Self-motivated, organized, and able to prioritize multiple tasks
• Comfortable working in a fast-paced environment with changing priorities
• Ability to resolve customer issues with professionalism and urgency
• Proficiency with Microsoft Office and experience using ERP systems
• A positive attitude and strong team-first mentality

Benefits

• Competitive compensation based on experience
• Comprehensive benefits package including medical, dental, and vision coverage
• Life and supplemental insurance options
• Generous paid time off
• Ongoing training and professional development opportunities
• Employee referral bonus program
• A collaborative team culture with opportunities for long-term career growth
• The opportunity to work for an organization that values work-life balance, employee development, and a supportive workplace culture