Inside Sales / Customer Service / Operations Asst

Entry-Level Inside Sales / Customer Service / Operations Assistant

Opportunity in-office in Norcross, GA. Up to $45K, DOE, plus benefits, 401k match and perks. Will train. Interviewing now and ready to hire. Handles operations activities on the below-mentioned duties. Work closely with the Operations, Engineering, Sales and Repair and Training Center Teams on quoting, order placement, procurement, and follow-up with customers, vendors, and International headquarters. Maintain excellent contact with vendors, phones, trade shows, and reports.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Review office operations and procedures
• Reports directly to the Operations Manager.
• Assists in keeping the CRM System ACT up to date and performing cold calls where needed.
• Runs and keeps the ERP system updated
• Keeps strong relationships with headquarters.
• Handles order processing from quote to invoice, including ordering products needed and sold.
• Inventory control
• Processing and take necessary action from visit reports, including compilation of statistics.
• Assist with repair documentation processes, repair parts requisition, and cost analysis.

Maintains excellent contact with customers and vendors.

Assists where needed at trade shows, customer visits, and visits to the factory.

Assists where needed with public relations and marketing activities such as testimonials, success stories, picture archives, updates, and the like to build the Company brand.

Problem-solving, customer complaints, providing ideas and solutions, etc. where needed.

Ensures established costs, quality, and delivery commitments are met.

Provides input to the development of operations business plans.

Determines responsibilities of assigned staff positions to accomplish business objectives.

Assists in the preparation of weekly repair center workflow to ensure effective repair operations.

Carries out any additional responsibilities in accordance with the organizations' policies and applicable laws for assigned personnel.

Close contact with the CEO on special projects needed.