Employee Relations Manager

Job Description

The Employee Relations Manager, HR Shared Services is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.

Job Responsibilities

Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters

• Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers

• Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.

• Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, and Employment Legal as appropriate.

• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.

• Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.

• Consult and review involuntary terminations. Collaborate with HR Business Partners, and/or line of business leadership as required to properly mitigate risk.

• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters.

• Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)

Qualifications

Bachelor’s degree in HR or related field is required.

• 5+ years of experience in employee relations, HR generalist or related experience

• HR certification is preferred

• Working knowledge of state and federal employment laws

• Demonstrated experience working across multiple states

• Exercise sound judgment and make decisions in a fair and consistent manner

• Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues

• Communicate effectively, both orally and in writing, with individuals at all levels within the organization

• Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality

• Work independently to analyze data and provide management with constructive recommendations

• Proficient in Microsoft Office and experience with case management technology preferred

• Bilingual (English and Spanish) preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .