Banquets Operations Assistant

Job Description

Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of breathtaking beauty, the Grand blends rich Southern tradition with modern luxury, delivering world-class guest experiences. With over 41,000 sq. ft. of versatile meeting space and multiple ballrooms, we host events of all sizes—from intimate gatherings to grand celebrations. Join us at a historic destination known for unparalleled hospitality, where you’ll have the chance to be part of unforgettable moments. The Grand Life is calling—come share it with us!

As an Banquets Operations Assistant, your primary role is to support the Director of Event Management and Event Managers by streamlining administrative tasks and coordinating essential event details. You'll be a key part of ensuring smooth event operations, handling various responsibilities such as distributing daily event sheets and weekly schedules, managing calls, coordinating group details, and preparing event packets and thank-you letters. This position requires exceptional organizational skills, attention to detail, effective communication, and proficiency in office software to keep everything running seamlessly.

Key Responsibilities:

• Event Coordination & Communication: Share essential event details with departments, maintaining an organized filing system for quick access and seamless handling of group needs.
• Document & Packet Preparation: Generate daily event lists, schedules, banquet orders, and welcome packets for meeting planners, ensuring accurate information is on hand.
• Guest & Client Communication: Professionally handle calls, inquiries, and correspondence, promoting property offerings when needed.
• Data Entry & Meeting Setup: Input guarantees, schedule meetings, and coordinate set-ups, A/V, and food preferences for flawless event execution.
• Rewards & Appreciation: Manage Marriott Rewards, organize Honored Guest Awards, and send post-event thank-you letters to groups.

Perks & Benefits: As a valued part of the PCH Hotels & Resorts team, you’ll enjoy a wide range of benefits, including:

• Health, Dental, and Vision Coverage: Comprehensive options with FSA and HSA plans available.
• 401(k) with Company Match: Prepare for your future with our matching retirement plan.
• Exclusive Discounts: Enjoy discounts on hotel stays, dining, golf, and retail across PCH properties and globally through Marriott.
• Growth Opportunities: Access ongoing training and development with a clear path for career advancement.

Join us at the Grand Hotel Golf Resort & Spa, where we deliver "hospitality with heart & soul." Be a part of our team dedicated to creating unforgettable guest experiences!