Account Manager II - Commercial Lines

Overview The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. The role involves client retention, relationship building, and ensuring client satisfaction. Key Responsibilities Establish and build customer and carrier relationships. Review contracts and agreements for insurance coverage compliance and address coverage issues. Provide support in identifying client insurance needs, gaps in coverage and loss exposure. Recommend appropriate insurance coverage, bind coverage, manage timely production and delivery of renewal policies. Critically analyze and compare insurance plans to determine suitability. Negotiate terms, pricing, and conditions with carriers. Prepare and maintain accurate summaries of insurance schedules and proposals. Serve as liaison between clients and carriers to resolve service issues and policy interpretation. Collaborate with producers in policy review and delivery; meet with clients occasionally and identify ways to improve client service. Contact clients regarding outstanding receivables, invoice clients, and accurately maintain accounting history. Requirements 5-7 years experience and demonstrated proficiency in an Insurance Account Management role in required lines. Brokerage experience preferred. Excellent customer service, analytical, problem‑solving and conflict‑resolution skills. Demonstrated proficiency with computer systems including Microsoft Office and automated agency management systems. Ability to work a regular, full‑time schedule at HUB’s facility(s) and willingness to travel for business when required. Supervisory, project leader, mentor or team leader experience preferred. Education, Licensing, or Certification High School Diploma or equivalent required; college degree preferred. Currently licensed in good standing in required lines and states with all necessary CE credits. Advanced professional designation highly desirable (e.g., AAI, ARM, CIC). Travel Required Up to 25%. Department Account Management & Service. Benefits Competitive salaries and benefits offerings. Medical/dental/vision insurance and voluntary insurance options. Health Savings Account funding. 401(k) matching program. Company‑paid Life and Short‑Term Disability Plans. Supplemental Life and Long‑Term Disability Options. Comprehensive Wellness Program. Generous PTO Package: Vacation, Holiday, Sick, and Personal Time Off. Great work/life balance. Employee engagement events. Opportunities to learn from top talent. Growth potential. EEO Statement HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. #J-18808-Ljbffr HUB International