Customer Service Representative
Glide LTC
We’re looking for a friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting issues, documenting interactions, and collaborating with internal teams to resolve problems quickly. The ideal candidate has 2+ years of customer service experience, thrives in a fast-paced, dynamic environment, and communicates clearly.
What You’ll Do
- Reply to customer questions by email, chat, and phone.
- Take ownership of each issue from first message to final solution.
- Give clear, step-by-step guidance and elevate when needed.
- Keep accurate notes and tags in our support system.
- Spot repeat problems and suggest updates to guides and templates.
- Work with Product, Sales, and Operations when a customer needs something they control.
- Follow our privacy and security rules.
What You’ll Bring
- At least 2 years in a customer-facing support role.
- Clear, professional writing and speaking.
- Patience, empathy, and good judgment.
- Strong organization and attention to detail.
- Comfort using online tools and learning new software.
- Reliable attendance and punctuality.
Nice to Have
- Experience with popular help-desk tools
- Experience supporting software or a complex product.
Location & Schedule
- Fully Remote
- Based in the United States
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Technology, Information and Internet
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#J-18808-LjbffrVacancy posted 5 hours ago
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