Customer Service Representative
Americold Logistics
Job Description Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You'll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned. What Experience and Education You Need : • High school diploma or general education degree (GED).
• 0-2 years of related work experience. What Could Set You Apart : • Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned. What Experience and Education You Need : • High school diploma or general education degree (GED).
• 0-2 years of related work experience. What Could Set You Apart : • Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills Physical Requirements : • Requires the ability to sit for long periods of time, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane up for business
• May require a visit facility operations in temperatures at or below freezing
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
• Requires the use of various electronic tools
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Allentown, PA vacancy
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer...SuggestedRemote workWork from homeFlexible hours
Wellcove
Allentown, PAa month ago - Lehigh Valley Health Network - 513-515 Hamilton Street - Responsibilities: Answer incoming calls in a courteous and professional manner; Transfer calls appropriately and forward to the appropriate staff or voicemail; Use the EMR system to provide callers information on...Suggested
Lehigh Valley Hospital
Allentown, PA1 day ago $750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...SuggestedPart timeCasual workRemote workFlexible hoursAFG
Allentown, PA4 days ago$21 per hour
...Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed...SuggestedHourly payFull timeMonday to FridayFlexible hoursShift workNight shiftGraybar Electric Company, Inc.
Allentown, PA4 days ago- ...Customer Service Representative The Customer Service Representative (CSR) is responsible for processing customer orders, addressing customer inquiries, and resolving complaints while maintaining a high level of customer satisfaction. The CSR plays a key role in managing...SuggestedWork at officeImmediate start
Pratt Industries
Emmaus, PA2 days ago - ...Customer Service Center Call Center Team Member As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist...Local area
PMA Companies
Allentown, PA2 days ago - ...Customer Service Representatives Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly...Immediate startFlexible hoursWeekend workAfternoon shift
Pizza Hut
Allentown, PA5 days ago - ...Customer Service Representative (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region In this role, Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication...Full timeTemporary workFor contractorsWork at office
Airgas
Allentown, PA2 days ago - ...Responsibilities: Bill shipments according to applicable tariffs and pricing agreements; Recognize and resolve documentation errors; Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions; Perform...
XPO Logistics
Allentown, PA3 days ago - ...Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace... .... Effectively manage all incoming phone calls, w Customer Service Representative, Customer Service, Representative, Service Advisor, Retail,...
Crash Champions Collision Repair
Allentown, PA3 days ago - ...Americold - 7150 Ambassador Drive - Responsibilities: Respond to customer inquiries and handle complaints concerning orders and shipments; Process orders and schedule loads; Serve as liaison between customer and warehouse for invoicing and account changes; Provide clerical...
Americold
Allentown, PA2 days ago - ...apply. At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happen... ...! The Alterations Customer Service Representative (CSR) is a critical role for the successful...Hourly payFull timeWeekend workWeekday work
David's Bridal
Whitehall, PA5 days ago - ...POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct...
Redner's Markets
Allentown, PA2 days ago - ...your local BJ's Wholesale Club. Current stores available: Mechanicsburg, Lancaster & Allentown, PA Newark, De ~ Talk to customers & qualify those interested in Kitchen Remodel or Refacing. ~ Light training provided. ~20 Hours per week with hourly wage plus...Hourly payPart timeLocal areaWeekend work
Nationwide Kitchen Installers
Allentown, PA5 days ago $23 - $28 per hour
...Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer of 2025! Customer Service is the heartbeat of Uline! As a...Hourly payDay shiftUline
Allentown, PA4 days ago$20 per hour
...Customer Service Representative Are you passionate about serving your community and helping others? We are seeking a dedicated and empathetic Customer Service Representative to join our team. We believe that exceptional customer service is at the heart of our mission...Hourly payPart timeWork at officeMonday to FridayShift workAllentown Parking Authority
Allentown, PA2 days ago$17 - $19 per hour
...Bilingual Healthcare Customer Service Representative (English/Spanish) Location: Allentown, PA Industry: Healthcare Revenue Cycle / Third-Party Billing Pay: $17-$19/hour (based on experience) About Our Client Our client is a well-established third-party...Addison Group
Allentown, PA2 days ago$25 per hour
[Patient Service / Remote] - Anywhere in U.S. / Up to $25-hr / Health-Dental-Vision-Life-Disability / HSA-FSA / Retirement... ...32 days-yr Personal-Holidays-Sickness - As a Healthcare Customer Service Representative, you will: Provide exceptional customer service to patients...Immediate startRemote workUniversity Physicians
Macungie, PA2 days ago- ...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...Weekly payFull timeLocal areaRemote workWork from home
Zuzick & Associates
Allentown, PA5 days ago - ...part in ensuring accurate financial records, timely vendor and customer processing, strong internal controls, and support of month-... ...Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully...Full timeWork at officeMonday to FridayAfternoon shift
company1294
Fountain Hill, PA2 days ago $25 per hour
Job Posting Location 25 W 3RD ST STE 300, Bethlehem, PA, 18015-1238, United States Base Pay $25.00 / Hour Job Category FULL TIME Industry FINCNANCE Employee Type Full Time Hourly Required Degree 2 Year Degree Travel 10% Manage Others No Minimum...Hourly payFull timeArtsQuest
Fountain Hill, PA3 days ago$27 - $29 per hour
...disbursement requests and electronic payments. Research and resolve invoice and payment discrepancies. Reconcile vendor and customer accounts and monthly statements. Support internal users with AP/AR processes. Assist with administrative accounting duties,...Temporary workWork at officeFlexible hoursHTSS Inc
Allentown, PA5 days ago- ...Lead Customer Service Representative As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the...Work at office
Thermo Fisher
Breinigsville, PA5 days ago $15 - $18.75 per hour
...Customer Service Associate As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right...Hourly payLocal areaFlexible hoursShift work- ...to work part-time around classes in a role that can improve presentation skills, time management skills, and networking. Sales representatives present Cutco cutlery through preset virtual or in-person appointments. Previous sales experience or knowledge is not required...Weekly payExtra incomeTemporary workPart timeWork from homeFlexible hours
Vector Marketing
Allentown, PA5 days ago $28 - $36 per hour
About the job Office Administration Work - Support Assistant Office Administration Work - Support Assistant - Remote Pay: $28.00 - $36.00 per hour Part-time or Full-time About the Role We are currently seeking organized and dependable individuals...Hourly payFull timePart timeWork at officeRemote workWork from homeHRS Talent Solutions
Allentown, PA2 days ago- ...Job Title Essential Functions: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out...Work at officeNight shift
VCA Animal Hospitals
Emmaus, PA5 days ago - ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...Contract workFor contractorsWork experience placementLocal areaAfternoon shift
Sherwin-Williams
Allentown, PA1 hour ago - ...Customer Care Representative Work Schedule: M-F Variable Days 1400-1800, Every Other Weekend Sat/Sun Variable Start 1100-1200, Holiday Rotation... ...accurately within designated platform with Customer Service. Possesses a strong understanding of the Laboratory Information...Hourly payWork at officeLocal areaShift workWeekend work
HNL Lab Medicine
Allentown, PA4 days ago - ...A leading food service company is seeking a full-time Customer Service Representative in Cetronia, Pennsylvania. Responsibilities include stocking ingredients, processing telephone orders, and maintaining cleanliness of equipment. Candidates should possess strong verbal...Full time
Domino's Pizza LLC
Allentown, PA14 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- part time customer representative Allentown, PA
- remote customer service advisor Allentown, PA
- client service representative Allentown, PA
- bilingual customer service representative spanish english Allentown, PA
- technical customer service advisor Allentown, PA
- insurance customer service advisor Allentown, PA
- bilingual customer support specialist Allentown, PA
- client solutions specialist Allentown, PA
- customer service associate Allentown, PA
- spanish customer service representative Allentown, PA