Guest Experience Manager
HHM Hotels
HHM Hotels - - Responsibilities: Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.; Manage the resolution process for all guest complaints and service recovery.; Point of contact for escalated complaints.; Coordinate multiple events per year that follow sustainability guidelines and practices related to HHMs EarthView program.; Be fully aware of guest satisfaction scores and work primarily toward increasing overall guest satisfaction.
Vacancy posted 2 days ago
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