Administrative Assistant

Company Description TCM Restoration & Cleaning provides 24/7 emergency response services for water and fire damage in Anchorage and the Mat-Su Valley. The company supports residential and commercial clients through rapid response and thorough restoration. Additional services include Emergency Board Up, Reconstruction and Repairs, Mold Remediation, and Radon Mitigation. Team members contribute to restoring properties and helping communities recover from unexpected damage. The organization values reliability, quality service, and customer care in urgent situations.
Role Description This is a full-time remote role for an Administrative Assistant. The Administrative Assistant will handle daily administrative tasks such as managing incoming calls, routing inquiries, and maintaining professional phone etiquette. Responsibilities include scheduling appointments, organizing digital files and records, supporting documentation for service calls, and assisting with billing or basic data entry. The role also involves supporting management with executive administrative tasks, preparing simple reports, and coordinating communication between field teams and customers. The Administrative Assistant will collaborate with team members, maintain accurate information, and ensure smooth office operations from a remote setting.
Qualifications

• Strong administrative assistance and clerical skills, including organizing records, managing schedules, and handling data entry.
• Professional phone etiquette and communication skills, with the ability to interact clearly and courteously with customers and team members.
• Experience providing executive administrative assistance, such as supporting leadership with calendars, correspondence, and basic reporting.
• Proficiency with common office software (e.g., email, word processing, spreadsheets) and ability to learn new digital tools.
• Attention to detail, reliability in meeting deadlines, and ability to prioritize multiple tasks in a remote work environment.
• Strong customer service orientation, especially in high-stress or urgent situations.
• High school diploma or equivalent required; additional training or coursework in office administration is an asset.
• Prior experience in restoration, construction, or service-based industries is helpful but not required.