Front Desk Specialist - (Full Time-Greensboro)

The valuable final product of the Front Office Specialist is to provide exceptional customer service, to ensure that our patients arrive for their appointments, to ensure that our patients arrive on time, and to contribute to the financial success of the company by collecting appropriate co-insurance and co-payments. Responsibilities Customer Service – Create a culture of exceptional customer service by continually exceeding patients’ expectations, properly maintaining and cultivating positive relationships with patients, therapists, referring offices, and fellow employees. Schedule Management – Properly maintain and manage daily schedules of clinics, ensuring patients are scheduled correctly, therapists are blocked off appropriately, sudden available spots are managed, and scripts are scheduled in full; including post‑operative patients according to physicians’ clinical schedules and special requests. Chart Management – Ensure proper information is obtained from the patient (identification, patient history, insurance information, insurance card, missed appointment policy, Medicare cap information, consent to treat, workers’ compensation information, etc.). Greeting Patients – Act as the first friendly face or voice our patients encounter and be pleasant and personable with all therapy patients. Creating Deposits – Follow all money‑handling procedures, collect co‑pays and co‑insurances from patients, create a ledger for the billing company to ensure that the proper amounts are posted to the correct accounts and dates of service, and create a deposit for the bank. Tracking Referring Physicians and Other Statistics – Track the numbers of referring physicians and determine whether they are new or existing referrals. Patient Account Management – Handle medical record requests, charge corrections, requests for information, HCFA forms, log insurance information for back‑office staff, and resolve simple patient billing concerns. Education, Skills & Experience High School Diploma or equivalent. Working knowledge of Medicare and Medicaid regulations, billing, charges and collections. Ability to multi‑task in a fast‑paced work environment. Proficient with Microsoft Office software – Word, Excel, Outlook. Track record of exceptional customer service. Front‑desk experience in a health‑care setting preferred; demonstrates a high level of customer service and interpersonal communication skills. Ability to quickly adapt to new work environments and personnel. Hours of Operation: Monday – Friday, 7:00 AM – 4:00 PM. #J-18808-Ljbffr Athens Orthopedic Clinic