Automotive Service Advisor

Automotive Service AdvisorGossett VW Germantown seeks a part-time, results-driven Automotive Service Advisor to provide outstanding customer service to our VW clients in the Memphis, Tennessee area. This is a base-plus-commission sales role based on performance and results. The Service Advisor's primary roles and responsibilities are providing outstanding customer service, the efficient management of customer service operations, and the ability to effectively identify and resolve difficult customer service and technical problems.Compensation & Benefits: This position offers a compensation of $55000 to $120000 annually, based on performance and results. Additionally, Gossett VW Germantown's full-time employees are offered a comprehensive employee benefits package that includes paid time off, health, dental, and vision insurance, 401(k) plan, flexible spending accounts, long-term disability insurance, and more.Responsibilities:Provide expert customer service to all VW customersAnswer questions, address concerns, and provide solutions to customer service issuesMonitor customer service operations, ensuring an efficient day-to-day operationAnalyze customer service data to identify areas of improvementAssist in developing strategies to improve customer service functionalityFollow up with customers to ensure satisfactionUpsell and encourage add-ons or additional servicesLiaise with VW technical teams and technicians to troubleshoot and identify service-related issuesEnsure accuracy and timeliness of all paperwork and documentationMaintain a clean, safe, and organized environmentAdhere to all legal agency and VW standards and policiesRequirements:High school diploma or equivalent1-2 years of automotive customer service experienceAbility to prioritize tasks and work under pressureExcellent problem-solving and communication skillsProficient with computers and associated softwareCompliance with all safety regulationsAbility to work in a team environmentClean driving recordEEOC Statement: Gossett VW Germantown is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.