Customer Operations Specialist

Customer Operations Specialist

Constellation is a cutting-edge AI solution that empowers highly regulated and complex industries with the insights and content they need to fuel their business. Specializing in industries such as healthcare, automotive, insurance, and finance, our powerful data/AI insights tools inform the creation of compliant content at scale. We enable our customers to harness their data and streamline the creation of localized, personalized content. A global, NYC-based company, Constellation has been revolutionizing marketing technology and data intelligence in order to drive exponential growth since its founding in 2016.

Constellation was named the 65th Fastest-Growing Private Company in America, the 10th Fastest-Growing Women-Owned Private Company, and the 7th Fastest-Growing Marketing & Advertising Company by Inc 500. In 2022, our platform won the Digiday Technology Award for Best Marketing Automation Platform.

About the Role

Constellation is seeking a Customer Operations Specialist for our fast-growing team. A successful candidate will be someone who can think "outside of the box" and work under pressure to exceed client expectations and develop client solutions.

You will work with the Customer Success team to liaise among cross-functional internal teams to ensure the timely and successful delivery of campaigns and client deliverables.

This role will require a qualified individual to work onsite 3 days per week out of our New York City office.

Role Responsibilities

• Supporting Customer Success Specialists & Managers with existing client relationships to help execute client deliverables
• Create the best SaaS and Managed Service customer experience across onboarding, support and account management
• Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables
• Assist the Sales Team with proposals and new business initiatives
• Support Customer Success Specialists & Managers to ensure retention and growth of Constellation current clientele
• Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus
• Regular, dependable attendance and punctuality
• Willing and able to travel for in-person meetings with clients as needed
• Demonstrate proactive approaches to problem-solving and emotional maturity. Strong attention to detail and time management are essential
• Able to construct and execute client contracts and proposals
• Great attitude and team spirit (willing to work hard in a startup environment)
• Strong interpersonal skills

Job Requirements

• Bachelor's degree (in Communications, Marketing or a related field preferred)
• 0-2 years experience in a digital marketing, client-facing role
• Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies

Other Job Information

This job description is not all inclusive. Constellation reserves the right to amend this job description at any time.

Benefits at Constellation

• Comprehensive Healthcare, Dental, and Vision coverage
• Flexible PTO
• Hybrid work environment
• Casual in office dress code
• Competitive 401k plan with company match
• Commuter and Parking Benefits
• Paid Family Leave
• Catered lunches & free snacks and beverages
• Wellness programs and other employee perks

Diversity & Inclusion

Constellation is an Equal Opportunity Employer, committed to providing a diverse and inclusive environment. Here at Constellation we don't discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law.

If you need an accommodation during any part of the interview process, due to a disability, please let your dedicated Talent Partner know.

Compensation Package

The total compensation package is made up of base compensation, equity, and benefits

New York Pay Range: $70,000 - $75,000

#LI-Hybrid: hybrid positions