Accounts Receivable Manager

Job Description

Job Description

Department: Finance & Accounting

Position: Accounts Receivable Manager

Reports To: Controller

Employee Type: Full-time, Exempt

Job Summary

The Accounts Receivable Manager is responsible for overseeing the company’s accounts receivable operations, ensuring timely and accurate billing, efficient collections, accurate cash application, and effective management of customer accounts. This role leads the AR team, monitors outstanding receivables, develops strategies to improve cash flow, and works closely with customers and internal departments to resolve billing and payment issues.

The ideal candidate is a detail-oriented, analytical leader with strong communication skills and a proven ability to manage an accounts receivable function in a fast-paced environment.

Key Responsibilities

• Manage and oversee the day-to-day accounts receivable operations, including billing, collections, cash application, account reconciliation, and customer account maintenance.
• Lead, train, coach, and develop the accounts receivable team.
• Establish and monitor collection strategies to reduce past-due balances and improve cash flow.
• Review aging reports and prioritize collection activities based on customer risk and outstanding balances.
• Monitor customer credit limits, payment terms, and account status in collaboration with management.
• Ensure invoices are generated accurately and timely and that billing discrepancies are resolved promptly.
• Oversee accurate and timely application of customer payments.
• Investigate and resolve account discrepancies, short payments, unapplied cash, credits, and deductions.
• Communicate professionally with customers regarding outstanding balances, payment arrangements, disputes, and account inquiries.
• Partner with Sales, Customer Service, Operations, and Finance to resolve billing and collection issues.
• Prepare and analyze accounts receivable reports, including aging, DSO, collection performance, and cash forecasting.
• Develop and maintain AR policies, procedures, and internal controls.
• Ensure compliance with company accounting policies and applicable financial regulations.
• Support month-end and year-end close activities, including account reconciliations and reporting
• Identify opportunities to automate and improve AR processes, systems, and reporting.
• Provide management with regular updates regarding collection performance, delinquent accounts, and potential credit risks.
• Assist with audits and provide supporting documentation as requested.
• Perform other accounting and finance responsibilities as assigned.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred.
• 5+ years of experience in accounts receivable, collections, credit, or related accounting functions.
• 2+ years of supervisory or management experience preferred.
• Strong understanding of accounts receivable principles, billing, collections, reconciliations, and cash application.
• Experience working with ERP/accounting systems and Microsoft Excel.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to handle sensitive financial and customer information with discretion.

Preferred Qualifications:

• Experience managing a high-volume or multi-location accounts receivable environment.
• Experience with the ERP system NetSuite or similar platforms.
• Experience establishing KPIs and improving AR performance.
• Knowledge of credit and collections best practices.
• Experience with process improvement and AR automation initiatives.

Key Performance Indicators:

Success in this role may be measured by:

• Day Sales Outstanding (DSO)
• Percentage of current receivables
• Reduction in past-due balances
• Collection effectiveness
• Cash application accuracy and timeliness
• Reduction in unapplied cash and deductions
• Invoice accuracy and timeliness
• Customer account reconciliation accuracy
• Team productivity and performance

Compensation & Benefits:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision insurance
• Retirement plan with company match
• Paid time off and company holidays
• Professional development opportunities
• Additional benefits based on company policy

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Benefits

Standard benefits, including 401(k), PTO, health, dental, vision, life & disability insurance.

\nCompany Description

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.

Company Description

Ace Industries, Inc., founded in 1932, is one of the largest and most diversified overhead crane and hoist distribution, manufacturing, and service companies in the United States. Ace has fully stocked warehouses, service centers, and sales offices in 25 different locations nationwide. Ace’s e-commerce site provides thousands of material handling products to a nationwide customer base. These include technical resources that allow users to source repair parts and accessories for critical infrastructure equipment that keep the backbone of our country running.