Receptionist

Why Join Serra Toyota?At Serra Toyota, we're committed to investing in our employees and providing opportunities for long-term success. As our dealership continues to grow and undergo exciting renovations, we're looking for an experienced, customer-focused Service Receptionist to join our team. If you're passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we'd love to meet you.What We OfferCompetitive compensationFull-time schedule: Monday-Friday, 11:00 AM-8:00 PMCareer growth and development opportunitiesPaid Toyota factory trainingComprehensive benefits package401(k) with employer matchPaid time offClosed every SundayEmployee vehicle purchase and service discountsAdvancement opportunities within Serra AutomotiveResponsibilitiesAnswer incoming phone calls professionally and efficiently.Schedule service appointments and assist customers with their service needs.Contact customers using recall and service due call lists.Listen to customer concerns and accurately document appointment information.Review vehicle service history and maintenance schedules.Recommend routine maintenance based on Toyota guidelines.Communicate effectively with the Service, Sales, Parts, and Body Shop departments using Microsoft Teams and dealership systems.Coordinate customer shuttle transportation and rental vehicles.Follow Toyota and dealership service processes and procedures.Complete required Toyota manufacturer training and certification programs.Maintain a clean, organized, and professional reception area.Deliver an outstanding customer experience during every interaction.QualificationsPrevious receptionist, customer service, or appointment coordinator experience preferred.Toyota or automotive dealership experience is a plus.Basic understanding of vehicle maintenance and service recommendations preferred.Excellent customer service and communication skills.Strong computer, phone, and organizational skills.Ability to multitask in a fast-paced environment.Dependable, motivated, and team-oriented.Positive attitude with a professional appearance and demeanor.High school diploma or equivalent required.BenefitsCompetitive payPaid Toyota factory trainingContinuing education and career advancement opportunitiesHealth insuranceDental insuranceVision insurance401(k) with employer matchPaid time offHoliday bonus payEmployee discountsClosed SundaysWhy Serra Toyota?Serra Toyota is proud to be part of Serra Automotive, one of the nation's largest privately held automotive retail groups.63 dealerships30 automotive brandsOperations in 8 statesMore than 3,600 team membersA Top 10 largest privately held automotive retail group in the United StatesWhen you join Serra Toyota, you're joining a company that believes in promoting from within, investing in employee development, and helping team members build rewarding, long-term careers. If you're ready to grow with a company that values its people and its customers, we encourage you to apply today.