Operations Team Lead- 1st Shift

The Operations Team Lead provides day‑to‑day coordination and hands‑on support for a defined shift and group of frontline employees within a logistics warehouse/site or multimodal transportation terminal. They ensure workflows, safety procedures, and SOPs are consistently followed to meet daily targets and KPIs. Working under an Operations Supervisor, Operations Manager, or Terminal/Site Manager, they prioritize tasks, allocate labor and equipment based on pre‑set plans, and assist in resolving routine issues on the floor. They play a key role in training, work quality monitoring, and supporting operational continuity.

Base Pay: $21 per hour

Schedule: Monday- Friday 7:30am-4pm

Responsibilities

• Load and unload freight using sit-down/stand-up forklifts and reach trucks, along with other appropriate Material Handling Equipment (MHE), such as pallet jacks, carts, and dollies, and approved physical lifting techniques.
• Move, stage, sort, and position freight between dock doors, trailers, and designated warehouse areas in accordance with operating procedures.
• Pick, pack, and prepare items for shipping and delivery.
• Assist drivers with loading and unloading activities following dock and safety procedures.
• Label, scan, and track freight using handheld scanning devices and company systems to ensure accuracy and documentation integrity.
• Identify damaged freight and promptly report issues, unsafe conditions, or equipment concerns to supervisory personnel.
• Coordinate and direct daily work activities for assigned team members based on established schedules and operational plans.
• Assist the Operations Supervisor in executing daily volume, labor, and workload assignments.
• Assign tasks and prioritize work to support timely completion of inbound, outbound, and inventory activities.
• Expedite order fulfillment, receipts, and material or freight movements in accordance with defined procedures and service expectations.
• Utilize Transportation Management System (TMS), Warehouse Management System (WMS), or Terminal Operating/Resource systems to support daily operational tasks.
• Conduct basic system inquiries and manual searches to help resolve inventory, shipment, or order discrepancies.
• Review and assign storage or staging locations for freight, materials, or commodities in alignment with defined storage and flow concepts.
• Coordinate handling of urgent orders, cancellations, re-routes, and special service requirements within established guidelines.
• Monitor team‑level productivity and work quality against daily targets and report issues to their Operations leaders.
• Track operational performance and assist in preparing routine operational reports.
• Provide day‑to‑day guidance, direction, and on‑the‑job training to new and existing employees.
• Monitor work quality, safety compliance, and adherence to standard operating procedures.
• Operate site equipment (e.g., forklifts, tuggers, pallet jacks, yard tractors, scanners) and perform basic troubleshooting of routine operational issues.
• Escalate equipment, safety, or system issues promptly to minimize disruption.
• Ensure all work is completed in alignment with safety, environmental, and operational requirements.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or General Education Development (GED)/equivalent preferred but not required.
• Certification/Licensure: Valid forklift certification/licensure (or ability to obtain before operating equipment) required.
• Experience: 3+ years’ experience in a warehouse, distribution, logistics operations, or multimodal terminal environment; prior experience in a lead or coordinator role preferred.
• Demonstrated ability to motivate, train, and guide frontline employees.
• Ability to communicate effectively in English (verbal and written).
• Working knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and reporting/data tools.
• Ability to prioritize tasks and manage competing operational demands within established procedures.
• Equipment: Ability to safely operate material handling equipment (MHE) such as pallet jacks, dollies, hand trucks, order pickers, pallet riders, conveyors, dock plates, dock levelers, sit‑down/stand‑up forklifts and reach trucks (with company‑assisted certification/training), and/or other specialized MHE as required by the site.
• Physical Demands: Extensive standing, walking, bending, stooping, kneeling, crouching, reaching, and twisting for 8-12 hours per/shift, with the ability to lift, push, pull, and carry freight up to 50lbs without assistance, with occasional lifting of freight up to 75lbs with assistance or mechanical aids throughout each 8-12 hour shift, multiple times per/week.
• Vision, hearing, and verbal communication skills sufficient to work safely in a noisy dock environment.
• Environment: Ability to work safely around moving equipment, vehicles, and freight in a non‑climate‑controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.
• Ability to maintain regular and predictable attendance.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.