Service Technician

Job Description

Job Description

Intermountain Harley-Davidson Motorcycle Technician

Golden Spike Harley-Davidson

Summary Description: Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

Key Result Areas:

· Service Department Operations

· Customer Service

 

Major Duties and Responsibilities:

1) Service Department Operations

· Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

· Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

· Accept all work assignments from Service Writer/Manager.

· Request parts accurately for a job as early as possible when needs become known.

· Perform service, repair and customization work in accordance to factory specifications.

· Assist Service Writer & Manager when requested, with writing-up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

· Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known to ensure productivity & customer satisfaction.

· After job is finished ensuring proper completion and filing of necessary paperwork.

· Keep work areas as clean as possible and assist with maintaining shop cleanliness.

· Maintain technical (H-D University curriculum & PHD’s) qualification by completing any necessary training programs assigned.

2) Customer Service

· Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

· Keep customers’ vehicle cleaner than when it was dropped off.

3) Other Duties

· As assigned.

Commitments:

· Treat all employees and customers fairly, courteously, and with dignity.

· Model superior customer service behavior for all personnel by maintaining positive relationships with customers, employees, management team, General Manager and Dealer Principal.

· Be honest and fair in all business dealings.

Qualifications & Job Requirements:

· Strong self-motivation

· Knowledge and experience servicing motorcycles and other products
sold by the dealership, or the demonstrated ability to quickly learn them.

· Motorcycle license and riding experience

Physical Demands:

· Moving & Riding Harley Davidson motorcycles throughout company property and into personal workstation (including motorcycle lifts). Standing for long periods of time to complete work outside of personal breaks.

Working Conditions:
Typically, indoors, however some outdoor work is required during events or moving motorcycles.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Closed Sundays & Mondays

Supplemental Pay:

• Bonus opportunities

People with a criminal record are encouraged to apply

Experience:

• Technician/Repair: 1 year (Preferred)
• Personal Motorcycle: 1 year (Preferred)

 

License/Certification:

• Motorcycle License (Required)

Company Description

Who We Are — Intermountain Harley-Davidson

We’re not your average dealership — we’re a crew of riders, dreamers, and doers who live for the open road. Intermountain Harley-Davidson has been family-owned and locally run for over 40 years, and we’re proud to be Utah’s top Harley spot. We’ve got the biggest selection of new + used Harleys in the state, plus the gear, parts, and service to keep you rolling. Whether you’ve been riding for years or just getting into the lifestyle, this is where passion turns into a way of life.

Company Description

Who We Are — Intermountain Harley-Davidson\r\n\r\nWe’re not your average dealership — we’re a crew of riders, dreamers, and doers who live for the open road. Intermountain Harley-Davidson has been family-owned and locally run for over 40 years, and we’re proud to be Utah’s top Harley spot. We’ve got the biggest selection of new + used Harleys in the state, plus the gear, parts, and service to keep you rolling. Whether you’ve been riding for years or just getting into the lifestyle, this is where passion turns into a way of life.