Street Outreach Worker

Outreach Worker

Job Purpose and Reporting Structure: Under the direction of the Director of Homeless Services, the Outreach Worker conducts face-to-face assessments with clients and provides appropriate referrals to homeless shelters or short-term case management in alignment with agency policies and procedures.

Essential Duties and Responsibilities include, but are not limited to:

• Conduct street outreach in various settings (streets, under bridges, encampments, meal sites, shelters, and other congregate locations) to identify potential clients.
• Perform face-to-face assessments with clients and determine appropriate referrals.
• Identify new locations where unhoused individuals may be found.
• Assist clients in accessing food, hygiene kits, sleeping bags, and shelter or housing when available.
• Distribute information packets about available services.
• Support clients in connecting with housing, medical and mental health care, legal assistance, benefits, and AODA (Alcohol and Other Drug Abuse) services.
• Refer clients for screenings, assessments, and case management as needed.
• Collaborate with case managers to connect clients to qualified resources.
• Provide referrals and assistance with obtaining Social Security and/or SSI benefits.
• Accurately complete Encounter Forms and enter assessments into the Wisconsin Service Point database.
• Provide transportation to shelters when necessary.
• Participate in the weekly A.M. shift (Fridays, 2:00 a.m. – 10:00 a.m.).
• Complete special projects and maintain required documentation and records.
• Attend mandatory trainings and meetings.
• Report maintenance or service needs for Outreach vehicles.
• Build and maintain collaborative relationships with community partners and agencies.

Education and/or Experience: High school diploma or equivalent required. Six to twelve months of related experience preferred, or an equivalent combination of education and experience.

Additional Requirements: Outreach Community Health Centers requires employees in certain departments to be fully vaccinated against MMR, Varicella, and Influenza.

Outreach Community Health Centers, Inc. is an Equal Opportunity Employer