Junior Program Director Office Operations & Customer Service

Junior Program Director Office Operations & Customer Service Benefits/Perks Team-based atmosphere with a focus on FUN! Build leadership skills and gain hands-on management experience Online training and professional development opportunities Hybrid work schedule with both office and work-from-home days Opportunity to grow within a fast-paced youth sports organization Company Overview Founded in Tampa, Florida, i9 Sports is the nation's first and largest youth sports league franchise business in the United States, with more than 1 million registrations in over 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, i9 Sports offers youth sports leagues, camps, and clinics for children ages 3-17. Programs include flag football, soccer, basketball, volleyball, baseball, and other youth sports. With a focus on fun, safety, convenience, inclusivity, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country. It's the way youth sports should be. Job Summary The Junior Program Director Office Operations & Customer Service is a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs. This position is primarily email, phone, customer service, and office-management focused during the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs. The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized. On Saturdays, this role transitions to an on-site operational position at our fields and gyms , interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly. This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team. Work Schedule Tuesday: 8:00 AM 4:00 PM | Work From Home Wednesday: 8:00 AM 4:00 PM | In Office Thursday: 8:00 AM 4:00 PM | In Office Friday: 8:00 AM 4:00 PM | In Office Saturday: 7:00 AM 3:00 PM | On-Site at Fields/Gyms Sunday: Off Monday: Off Candidates must be able to consistently work the full schedule, including Saturdays. Primary Responsibilities Email, Phones & Customer Service Serve as one of the primary points of contact for i9 Sports families through email and phone communication Manage a high volume of customer emails efficiently, accurately, and professionally Respond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league information Answer incoming phone calls and provide friendly, knowledgeable customer service Maintain excellent email, phone, and customer-service etiquette Escalate complex customer situations to the Program Director or Director of Operations when appropriate Follow up with families to ensure questions and concerns are resolved Communicate professionally with parents, coaches, staff members, facility partners, and community members Maintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customers Office & Administrative Management Assist with the daily administrative operations of youth sports leagues, camps, and clinics Help maintain organized files, documents, spreadsheets, registration information, and program records Assist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platforms Help create and update rosters, schedules, team assignments, and program information Review registrations and customer accounts for accuracy Assist with preparing programs for upcoming seasons, camps, clinics, and events Help monitor registration numbers, staffing needs, coach needs, and program capacity Maintain organized office supplies, equipment, uniforms, and program materials Assist the Program Director and Director of Operations with administrative projects and daily priorities Complete assigned tasks accurately and within established deadlines Technology & Program Support Become proficient in i9 Sports systems and technology platforms Quickly learn new software, websites, apps, and internal processes Use Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technology Troubleshoot basic technology or customer account issues Assist with building and preparing programs within company systems Help create rosters, schedules, communications, reports, and operational documents Maintain accurate customer and program information across multiple systems Saturday Game-Day Operations Work on-site at assigned fields and gyms each Saturday Assist with setup and breakdown of equipment and program materials Welcome and interact professionally with parents, children, coaches, and staff Help ensure game-day operations remain organized, safe, positive, and on schedule Assist with customer questions and concerns on-site Support staff and volunteer coaches as needed Help maintain i9 Sports brand standards at all locations Assist with resolving operational issues as they arise Promote a fun, positive, and welcoming environment for children and families Qualifications Excellent written communication skills with strong spelling, grammar, and professional email etiquette Strong and accurate typing skills with the ability to respond to emails efficiently Previous customer service experience strongly preferred Comfortable answering phones and communicating professionally with customers Strong technology skills and the ability to quickly learn new systems Working knowledge of Microsoft Office, particularly Excel, and/or Google Workspace Excellent organization and time-management skills Ability to manage multiple tasks, emails, phone calls, and priorities throughout the day Strong attention to detail and accuracy Positive, professional, and customer-focused attitude Strong interpersonal skills and ability to interact effectively with both adults and children Ability to work independently while also being a strong team player Ability to follow established processes and procedures Comfortable asking questions when clarification is needed Able to receive coaching, direction, and constructive feedback positively Willingness to learn and continuously improve Positive, "can-do" attitude and willingness to help wherever needed Dependable, punctual, and able to consistently meet deadlines Ability to remain professional in a fast-paced environment Strong problem-solving skills Interest in youth sports, recreation, operations, or program management is a plus Must be able to pass a National Criminal Background Check Physical Requirements This position includes both desk-based administrative work and active Saturday game-day responsibilities. Candidates must be able to: Sit at a desk and work on a computer for extended periods of time Regularly use a computer, keyboard, mouse, and telephone Stand and walk for extended periods during game-day operations Bend, kneel, reach, and move equipment as needed Lift and carry up to 50 pounds Work indoors and outdoors