Accounts Receivable Associate

Job Description

Job Description

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

The Accounts Receivable Associate plays an important role in supporting Tripleseat’s financial operations while ensuring a positive experience for our customers throughout the billing and collections process. In this role, you’ll manage day-to-day accounts receivable activities, including invoicing, payment processing, account reconciliation, and following up on outstanding balances. You’ll communicate directly with customers to resolve billing questions and work closely with Sales, Customer Success, and Finance to address discrepancies and keep accounts accurate and up to date. This is a great opportunity for someone who is detail-oriented, organized, and comfortable balancing customer communication with financial responsibilities in a fast-paced environment.

This position has a hybrid work schedule based out of our Concord, MA office. This position is open to candidates eligible to work in the United States. Additional travel may be required for meetings, company events, and training.

What You'll Own

• Manage the full accounts receivable cycle, including generating and sending invoices, tracking outstanding balances, and following up on overdue accounts

• Communicate directly with customers to resolve billing inquiries, process payments, and maintain positive working relationships throughout the collections process

• Reconcile customer accounts and investigate discrepancies to ensure records are accurate and up to date

• Process incoming payments across multiple payment channels and apply them correctly to customer accounts

• Collaborate with internal teams, including Sales and Customer Success, to resolve billing issues and support a smooth customer experience

• Generate and review AR aging reports to identify delinquent accounts and escalate issues as needed

• Support month-end close activities, including reconciliations and reporting related to accounts receivable

• Other related duties as assigned

What You'll Bring

• Strong attention to detail and organizational skills

• Excellent written and verbal communication skills

• Comfort communicating with customers regarding billing and payment matters

• Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment

• Basic knowledge of Microsoft Excel

• Familiarity with accounting or Tripleseat is a plus

• Previous experience in accounts receivable, billing, customer service, or a related field is helpful but not required

Salary Range: $50,000 to $65,000 annually

Compensation is based on a variety of factors, including relevant experience, skill set, geographic location, and alignment with our internal compensation framework. This role is also eligible for additional benefits and incentives.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind our success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Benefits are subject to change and may vary based on role and location. Here are some of the awesome benefits that Tripleseat offers to its employees:

* Competitive Medical, Dental, and Vision Insurance

* Company Paid Life Insurance, Short- and Long-Term Disability Plans

* Supplemental Insurance Options

* Commuter Benefits

* 401(k) with Company Match

* Parental Leave

* Flexible Paid Time Off

* LinkedIn Learning Access

* Pet Insurance

* Employee Discount Programs

We are proud to be an equal-opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Everyone Valued - Everyone Included.