Operations Associate - Mandarin Fluency Required

Operations Associate – Mandarin Fluency Required

Location: Role will require on-site support across all clinic locations with some remote support. Regular travel required between: Diamond Bar Irvine Hacienda Heights Koreatown (Los Angeles)

Job Type: Full-Time

About us Annie Aesthetic (“Annie”) is the leading acquirer and operator of best-in-class medical aesthetics and wellness practices across the United States. We take a partnership approach, working alongside each of our clinics to provide financial and operational support to drive growth and enable everyone’s success. As we integrate the practice into the Annie family, we’re looking for an Operations Associate to help support our growing team and elevate operational efficiency across our clinics.

Role Overview The Operations Associate serves as an operational leader who ensures the smooth day-to-day execution of clinic workflows—so Clinic Managers can focus on sales, performance, and strategic growth. This person will play a key role in the successful integration of the practice into the Annie platform, acting as a liaison between field teams and Annie Support Team functions. Fluent in Mandarin candidates are highly preferred.

Key Responsibilities Day-to-Day Operational Excellence o Oversee device maintenance, cash handling, daily deposits, and facility upkeep o Own HRIS-based onboarding and offboarding of employees o Maintain accurate inventory processes and supply chain ordering o Ensure OSHA/HIPAA compliance and required documentation are up-to-date o Manage clinic readiness, cleanliness, and client room preparation o Coordinate with vendors for service, repairs, and supply deliveries

Build a Strong, Performance-Oriented Culture o Track and ensure completion of operational SOPs and checklists o Set clear expectations for operations and foster a culture of accountability o Identify inefficiencies or bottlenecks in workflows and recommend solutions o Support a team culture grounded in consistency, trust, and ownership

Technology & Systems Leadership (Zenoti) o Maintain accuracy and completeness in Zenoti system for appointments, staff data, and client records o Support Clinic Managers and staff in using Zenoti efficiently o Troubleshoot or escalate Zenoti issues with good judgment and timeliness

Customer Service & Growth Mindset o Ensure a world-class guest experience that results in >4.75-star average ratings across platforms o Support dispute resolution processes professionally and promptly o Encourage referrals and drive loyalty through operational readiness and service consistency

What We're Looking For Core Competencies o Organization & Planning: Ability to prioritize, schedule, and execute operational tasks efficiently o Proactivity: Takes initiative without being prompted; solves problems independently o Persistence: Follows through, even when challenges arise o Analytical Thinking: Understands data, systems, and can make sound operational decisions o Creativity: Thinks of innovative ways to support staff and streamline backend processes o Communication: Communicates clearly in writing and speech, in English and Mandarin

Preferred Qualifications o Experience in multi-unit operations, medical aesthetics, or retail leadership preferred o Fluent in Mandarin (including speaking, reading, writing) o Ability to travel between clinic locations as needed o Bachelor’s degree required

Compensation o $65,000-75,000 based on YOE o Competitive compensation including salary & bonus. o Flexible paid time off o Health reimbursement plan o 401K plan