Hospitality Manager

Job Description

Job Description

20 Hours Per Week | Weekends Required
Growth Opportunities Available

This Is Not Your Typical Customer Service Job

At our organization, hospitality is not an event calendar or a front desk position. It’s about restoring dignity, building relationships, solving problems, and creating experiences that help people feel like themselves again during one of the most challenging times in their lives.

We’re looking for a  Hospitality Manager who can turn a healthcare stay into a truly memorable experience through compassion, creativity, and genuine human connection.

If you’re someone who loves helping people, thinking outside the box, and creating moments that matter, we want to meet you.

What You’ll Do

• Welcome new guests and families through personalized admissions and room orientations
• Build meaningful relationships through daily rounding and companionship
• Create custom experiences tailored to each guest’s personality, interests, goals, and life story
• Help restore dignity, independence, confidence, and a sense of normalcy during recovery
• Coordinate unique “white glove” moments that guests and families never forget
• Anticipate needs and proactively resolve concerns before they become complaints
• Work closely with nursing, admissions, therapy, dietary, and leadership teams
• Support guests throughout their recovery journey from admission through discharge
• Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home
• Document guest interactions, service recovery efforts, and memorable experiences
• Help generate positive reviews through exceptional service and genuine relationships

What Makes This Role Different?

One day you might be helping a guest reconnect with a favorite hobby.

The next day you might be organizing a surprise celebration for a recovery milestone.

You could be helping a family navigate a difficult transition, arranging a personalized comfort item, coordinating a meaningful life experience, or simply sitting with someone who needs companionship and encouragement.

No two days are the same.

Our Hospitality Managers are empowered to create custom experiences that go far beyond expectations.

What We’re Looking For

• Natural people person with a positive attitude
• Strong communication and relationship-building skills
• Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred
• Creative thinker who enjoys making someone’s day better
• Strong problem-solving abilities
• Organized and able to manage multiple priorities
• Comfortable working weekends
• Someone who believes small acts of kindness can make a big impact

Why Join Us?

• $28 per hour
• Part-time schedule (20 hours per week)
• Leadership development and mentorship
• Career growth opportunities within a rapidly growing organization
• Opportunity to make a real difference in people’s lives every day
• A culture that values creativity, compassion, and service excellence

More Than Hospitality

We don’t just serve guests.

We advocate for them.

We celebrate them.

We listen to them.

We help them maintain their dignity.

We create personalized experiences that remind people they are more than a diagnosis, a room number, or a patient.

If that sounds like the kind of work that inspires you, we’d love to hear from you.

Apply today and help us redefine hospitality in healthcare.