Field Support Engineer
Smart IT Frame
Title: Field Support
Locations : Memphis, TN - 38118 / San Angelo, TX 76905 / Jacksonville, FL 32256 (Onsite)
Contract
Responsibilities
- Serve as the primary IT contact for escalated Technical Services support
- Support network and infrastructure teams with troubleshooting and projects
- Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support
- Work with MLL personnel to identify issues and define future state requirements
- Coordinate application support for incidents and service requests in the plant
- Act as the single point of contact and project lead for complex service requests and local projects
- Monitor service levels and support the health of Technical Services including network reliability availability and capacity
- Work with MLL stakeholders including execution systems teams plant engineers and technicians
- Assist with site asset planning deployment and decommissioning
- Coordinate end user support and service desk activities
- Coordinate application installations and ensure proper operation
- Liaise with network vendors on equipment repair and maintenance
- Provide initial troubleshooting for applications and coordinate escalation through resolution
- Support and coordinate site technical change control activities
Qualifications Skills
- 5 years of experience in site IT support and incident management
- Proficiency in ITIL processes and service asset management
- GxP knowledge preferred
- Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security
- Ability to work independently and provide off-hours support
- Strong multitasking coordination and organizational skills
Preferred additional Skills
- Experience supporting IT infrastructure in a manufacturing plant environment
- Knowledge of SCADA MES and Kepware is a plus
- Ability to coordinate effectively across teams and departments
- Familiarity with general project management principles
- Knowledge of multiple Windows operating systems and databases
Mandatory Skills : Shopfloor Field Support
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Vacancy posted 3 days ago
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