Telehealth Medical Ally-RN

Come make a difference and consider this unique opportunity to step into a rewarding career.

Amazing Opportunity and Great Place to Work!

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com.

About the Role

This role will be responsible for providing health coaching, information and support to My Medical Ally/Alight participants by phone and other channels. The Nurse works within a physician-led team to coordinate educational content and other services to meet each participant’s needs.

Responsibilities

• Informing and supporting participants to seek the best clinical outcomes; not engaging in the practice of nursing or medicine. Educating callers regarding clinical services that are available to them.

• Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach. Engaging caller and building rapport.

• Educating and supporting patients virtually on complex disease with a focus on cancer diagnoses.

• Providing immediate assistance with symptomatic callers and referral, if necessary.

• Communicating patient preferences to a physician led team to provide the patient with pertinent health information.

• Adhering to all confidentiality and HIPAA requirements as outlined within Alight’s Operating Policies and Procedures. Upholding this regard to any aspect of the data handled or services rendered in the undertaking of the position.

• Managing assigned workload, including ongoing client follow-up and customization of report materials with ease. Maintaining timely accurate entry of all case notes and client interactions in database.

• Participating in physician conference calls with patients and their families, including in some cases, scheduled calls outside of usual shift.

• Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of clinical services. Assisting with developing and maintaining policies and procedures.

• Maintaining knowledge of all educational materials, web tools, and other corporate employers benefit programs. This ensures providing current informational and navigational support to assigned clients.

Requirements

• Be a Registered Nurse with a BSN and equivalent experience. The ideal candidate will have a compact state license.

• Possess experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.

• Have ability to convey medical information to non-medical audiences.

• Possess experience working with a variety of digital/internet media and interest in exploring new information technology.

• Be proficient in computer and internet navigation skills.

• Provide high quality, professional, customer service.

• Be enthusiastic, must enjoy working independently and in a team environment.

• Be adaptable to a busy, evolving environment while displaying excellent customer service skills.

• Have excellent interpersonal communications skills both written and verbal.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on us.fitly.work.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

80,000.00 USD

Maximum :

90,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.