Recreation Services Representative

: About Our Job This posting will accept applications until 11:59p on Thursday, November 9. These are part-time positions that will work no more than 39 hours per week and are not eligible for benefits. Part-time positions may have routine or variable work schedules and may require working weekends and holidays. The City and County of Denver's Department of Parks and Recreation (DPR) is dedicated to customer service and enhancing the health of residents and the environment through innovative programs and safe, beautiful, and sustainable places. Through the operation of 30 recreation centers across Denver, DPR can offer affordable facilities, programs, and activities to residents and visitors year-round. Recreation centers offer several organized classes including, but not limited to, aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours, and more. Activities are organized for children, youth, adults, people with disabilities, and active older adults for maximum enjoyment by all of Denver's diverse communities. Recreation Services Representatives are an integral part of delivering top-notch services to visitors of Denver's network of recreation centers. As such, these positions will utilize their people skills and solution-driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk Team by coaching Recreation Assistants, sharing knowledge of DPR programs and services, and resolving various customer-related issues. Our hiring efforts for Recreation Services Representatives are focused on the following recreation center(s):

• Carla Madison Recreation Center | 2401 East Colfax Avenue

As a Recreation Services Representative, you will:

• Greet and communicate with recreation center guests using the F.A.C.E. philosophy (Friendly, Attentive, Consistent, Empowered) regarding recreation services and activities
• Utilize a point-of-sale system to process membership and program sales, refunds, transfers, activity registrations, and similar transactions
• Provide guests with information regarding membership and activity registrations; explain options and answer questions in-person and over the phone
• Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
• Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
• Monitor guest adherence to facility rules and guidelines and report disruptive behavior to appropriate staff members
• Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
• Maintain various records such as inventory, activity reports, receipts, memberships, reservations, and activity rosters
• Follow established procedures and guidelines to open and/or close the Recreation Center
• Attend agency-required customer service and ActiveNet training, provided at no cost
• Perform other related duties as assigned

About You Recreation Services Representatives are often the first impression of a DPR recreation center for visitors. We are seeking staff members who have a passion for customer service, enjoy helping others, and can seek out opportunities to contribute to the success of a busy work environment. Recreation Services Representatives are comfortable delivering information to customers both in-person and over the phone. As a Recreation Services Representative, you will exemplify DPR's dedication to customer service and enriching the lives of visitors through high-quality service delivery and creating safe, inclusive, and supportive recreation environments. Our ideal candidate will have:

• Customer service-related experience
• Cash handling experience, including the use of a point-of-sale (POS) system to conduct transactions
• Availability to work a flexible schedule, including early mornings, evenings, and weekends
• An ability to work with a diverse group of customers, including youth
• Prior experience working in recreation and with youth
• Bilingual skills (preferred)

We realize that your time is valuable, so please do not apply unless you possess the following minimum requirements:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: One (1) year of customer service work in recreation, retail, hospitality, or other related industry
• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
• Licensures/Certification(s): Requires certification in CPR and First Aid within six (6) months of hire date; licenses and certifications must be kept current as a condition of employment

About Everything Else Job Profile CC2908 Recreation Services Representative To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Position Salary Range $17.29 - $25.94 Starting Pay $18.19/hour Agency Parks and Recreation The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.