Director, SAP CRM, Utilities

KPMG is currently seeking a Director, SAP CRM, Utilities to join our Advisory Services practice.

Responsibilities

• Develop and execute a comprehensive CRM strategy that aligns with the client's business goals and enhances customer experience.
• Oversee the implementation, configuration, and maintenance of SAP CRM solutions, with a strong focus on SAP Service Cloud v2.
• Lead, mentor, and develop a high-performing team of SAP CRM professionals.
• Analyze current CRM processes and identify opportunities for improvement and optimization to increase efficiency and effectiveness.
• Work closely with other department heads, including IT, sales, and customer service, to ensure seamless integration and alignment of CRM strategies.
• Manage all aspects of SAP CRM projects, including budgeting, resource allocation, and timeline management; liaise with external partners and vendors to ensure successful implementation and support of CRM systems; ensure all CRM activities adhere to industry regulations and data privacy standards.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications

• Minimum eight years of recent experience in a senior leadership role within the SAP CRM space.
• Bachelor's degree from an accredited college or university in information technology, business administration, or a related field.
• Proven experience with SAP for Utilities (IS‑U) and hands‑on experience with SAP Service Cloud v2 preferred; SAP certification in CRM or related modules with experience in S/4HANA required.
• Strong understanding of the utilities industry and its specific business processes; experience with Agile methodologies.
• Excellent leadership, communication, and interpersonal skills with demonstrated ability to manage large‑scale projects and lead cross‑functional teams.
• Experience with other SAP CX solutions, such as SAP Sales Cloud, SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity.

Benefits

KPMG offers a comprehensive, competitive benefits package designed to support your medical, dental, vision, disability, life insurance, 401(k), and personal well‑being needs. Standard work hours, personal time off, paid holidays, and two annual breaks are part of the total rewards package.

Salary Overview

California Salary Range: $184,870 - $324,185.

Salary ranges by city outside of CA:

EEO Statement

KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.