Collections Specialist

Collections Specialist

We are seeking an experienced Collections Specialist to manage the daily collection activity for an assigned portfolio of customer accounts. This position will focus on reducing outstanding receivables, resolving account discrepancies, identifying potential collection risks, and partnering with internal departments to ensure customer accounts are accurate and payments are properly applied.

Responsibilities

• Manage day-to-day collection efforts for an assigned portfolio of customer accounts.
• Work toward established collection goals, including reducing aged accounts receivable balances and maintaining appropriate collection activity.
• Review customer accounts daily to identify past-due balances, payment issues, and accounts that may require additional attention.
• Communicate concerns involving high-risk or problematic accounts to management in a timely manner.
• Lead recurring accounts receivable review meetings with Service Center teams to discuss outstanding balances and collection priorities.
• Perform account reconciliations and research discrepancies involving invoices, payments, credits, and account balances.
• Investigate customer billing disputes and coordinate with the Billing department to resolve errors and process necessary adjustments.
• Identify misapplied customer payments and partner with the Cash Application department to ensure payments are corrected.
• Research unapplied or on-account payments and assist with account reconciliation as needed.
• Identify duplicate payments and customer overpayments, communicate findings to the appropriate teams, and help ensure customers are notified and refunds are processed in a timely manner.
• Coordinate with the Legal department regarding lien and bond claims when necessary, helping ensure required filings are addressed within applicable deadlines.
• Maintain clear documentation of collection activities, account issues, customer communications, and follow-up efforts.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of 2 years of collections experience.
• Previous experience working with accounts receivable, customer account reconciliations, or payment research is beneficial.
• Strong attention to detail with the ability to research and resolve account discrepancies.
• Effective written and verbal communication skills with the ability to professionally discuss past-due balances and account issues.