Customer Service Specialist

Make a Difference with British Swim School A position at British Swim School is more than just a job—it's an opportunity to learn, grow, and make a meaningful impact in your community. Every day, you'll help support our mission of ensuring the "survival of the littlest" by creating a positive and welcoming experience for families and students. Compensation & Benefits Competitive pay Paid training No holiday shifts Supportive and mission-driven team environment Position Overview The Customer Experience Specialist, known as a Deck Ambassador , serves as the face of British Swim School poolside during lessons. This role plays a vital part in delivering an exceptional customer experience by welcoming families, supporting instructors, and ensuring the swim deck operates smoothly and safely. Key Responsibilities Set up and break down the pool deck area before and after each shift Check water chemistry and temperature prior to swim lessons Welcome students and parents/guardians and assist with check-in procedures Answer customer questions regarding accounts, student progress, and program informationProvide support to swim instructors and management during lessons as needed Maintain a professional, organized, and family‑friendly pool deck environment Minimum Qualifications Excellent communication, interpersonal, and organizational skills Evening or weekend availability (Monday-Thursday 3:00-7:00PM and Saturday and Sunday, 8:00 AM – 1:00 PM) Professional, responsible, and positive attitude Reliable, punctual, and trustworthy Preferred Qualifications 1+ year of customer service experience Lifeguarding, First Aid, CPR, and/or AED certifications are a plus #J-18808-Ljbffr British Swim School of Milwaukee South and Western Suburbs