Billing Associate

The Billing Associate will assist with generating, revising, and tracking customer invoices. This role is to communicate and liaise directly with customers to respond to customer inquiries, shipping coordination, and other requests. Coordinate with internal teams within various billing aspects to reconcile accounts. The ideal candidate is detail oriented, has an analytical mindset, has excellent communication skills, as well as can adapt to a changing environment. This role is located on site in our Baldwin, NY office. Job Functions: Communicate with sales team members and customers to process orders accurately in a timely manner. On Board New Customers – obtain appropriate completed forms and enter data into the company’s ERP system. Enter sales orders based on case sheets and purchase orders from sales representatives for domestic customers and international distributors. Process RMA (Return Merchandise Authorization) - complete necessary forms, communicate cross functionally for credit approvals, seek authorization and provide status updates to the customer in a timely manner. Process repair transactions – complete necessary forms, communicate cross functionally for diagnosis and communicate with customer with proposed cost and action plan for repair. Communicate with Shipping and Regulatory departments regarding specific customer needs. Partner with customers to coordinate and process documentation for shipment. Interact with customers regarding order placement, revisions, back-order, expectations, etc. Create accurate invoices, packing slips, and proforma/commercial invoices. Coordinate maintaining customer accounts with other departments. Recognize, investigate, and resolve billing discrepancies. Follow up with customers regarding payment status and efforts for collection. Assist with special projects as needed. Requirements & Qualifications: High School Diploma or equivalent is required. Associates and/or Bachelor’s degree preferred in Accounting, Accounting or related field. Minimum of 3 years of experience in billing, accounts receivable, or cash application. An Associates degree in Accounting, Finance or similar field can count towards 1 year of relevant experience. A Bachelor’s degree in Accounting, Finance or similar field can count towards 2 years of relevant experience. Excellent interpersonal and communication skills (both verbal and written). Strong customer service skills with both customers and internal stakeholders. High attention to detail with an analytical mindset and successful results in managing multiple priorities at the same time. Successfully able to execute tasks and responsibilities in an ever-changing environment. Able to operate with discretion and confidentiality. Ability to work independently and collaboratively in a fast-paced environment. Process oriented mindset with a focus on efficiency and continuous improvement. Capable of analyzing payment issues and identifying resolutions effectively. Advanced skillset with using Financial Software, and MS Office Excel. Confident skillset in MS Office Suite also required. Strong knowledge in ERP applications a plus. Bilingual in English/Spanish is a plus. Physical Requirements: Prolonged periods sitting at a desk and working at a computer. Salary Range: $53,000 - $60,000/annual Location: Baldwin, NY – on site 5 days/week (no remote or hybrid). An employment offer is based on the candidate's professional experience, specialty, skillset, education, geography, related licenses or certifications, and other business needs. The compensation range indicated does not include other forms of compensation or benefits. We value the diversity of our team and inspire creativity in our innovation. Elliquence proudly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need any reasonable accommodation due to a disability for any part of the application process, please email View email address on click.appcast.io. #J-18808-Ljbffr