Quality Administrative Assistant

Job Responsibilities:

• Print, label, and mail Customer Letters (via FedEx overnight) to customers in the US, noting any returned due to unknown addresses
• Email Customer Letters via known email addresses and track any returned as unknown
• Track and manage acknowledgment forms to confirm receipt and completion of recall instructions using Excel
• Communicate effectively with Customer Service to inform them of products to be returned
• Work with distributors and sales representatives to ensure accuracy and timely responses
• Update and maintain recall tracking spreadsheets, databases, and dashboards to ensure real-time accuracy
• Develop and maintain presentation slide decks summarizing recall status
• Assist in compiling recall documentation for internal reporting and regulatory submissions

Skills:

• Organized
• Microsoft Office experience
• Ability to work independently
• Detail-oriented
• Ability to multitask
• Critical thinking skills

Education/Experience:

• High School Diploma (HSD) / GED required
• At least 2 years of experience in Admin/Office Management