Customer Service Representative

Job Description

Job Description

Professional Summary

The Consumer Experience Representative serves as a key point of contact for customers, providing exceptional support related to product inquiries, order processing, returns, warranty claims, pricing, and technical assistance. This role is responsible for delivering timely and professional service through phone and email interactions while ensuring accurate documentation and data management. The ideal candidate is customer-focused, highly organized, and skilled at resolving issues in a fast-paced environment. Success in this position requires strong communication skills, attention to detail, and the ability to collaborate effectively across multiple departments to enhance the overall customer experience.

• Respond to customer and consumer inquiries via phone and email regarding product information, technical support, training recommendations, pricing, orders, returns, and warranty-related matters.
• Process and track new orders, returns, warranty claims, refunds, and exchanges while ensuring accuracy and timely resolution.
• Maintain accurate customer records by documenting all customer interactions, correspondence, and transaction details within company systems.
• Provide product education, usage instructions, and troubleshooting assistance to help customers maximize product performance and satisfaction.
• Collaborate closely with Sales, Marketing, Production, and Shipping teams to resolve customer concerns and support business objectives.
• Gather, communicate, and escalate customer feedback, concerns, and improvement opportunities to management as appropriate.
• Deliver professional, courteous, and customer-focused service while effectively managing multiple priorities and maintaining composure in high-pressure situations.

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum of two years of experience in a customer service or consumer support environment.
• Experience with SAP, Salesforce, or similar CRM/ERP systems preferred.
• Strong proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with a professional phone and email presence.
• Proven problem-solving abilities with a strong commitment to customer satisfaction.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Detail-oriented with excellent follow-through and documentation practices.
• Ability to adapt quickly to changing priorities and business needs.
• Professional, friendly, and service-oriented approach when interacting with customers and internal teams.
• Ability to remain calm and professional during urgent or challenging customer situations.
• Demonstrated reliability through strong attendance, punctuality, and professionalism.
• Experience interpreting customer needs and adjusting communication style accordingly.
• Knowledge of baseball and/or softball products and training concepts is a plus.
• Strong interpersonal skills and ability to build collaborative relationships across departments.

Job Type & Location

This is a Contract position based out of Sparks, NV.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Sparks,NV.

This position is anticipated to close on Oct 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.