Automotive Business Development Representative

Business Development Representative (BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto Group Be the First Connection in a Customer’s Buying Journey Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities. Why You’ll Love It Here * Fast-paced, team-oriented environment * Career advancement opportunities—we promote from within * Great opportunity to grow into sales or management roles * Family-owned and operated culture * Long-term career stability * Employee discounts on vehicles, parts & service * Paid training and ongoing support Benefits We Offer * Free health insurance option available * 401(k) with company match * HSA company contributions * Dental & vision insurance available * Paid vacation, PTO, and holidays * Employee discounts on products and services * Supportive leadership and team environment What You’ll Do As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience. * Answer inbound customer calls, internet inquiries, and live chat requests * Schedule and confirm sales appointments for the dealership team * Respond quickly and professionally using phone, email, text, and CRM communication tools * Provide customers with initial vehicle and dealership information * Assist customers with basic financing information and next steps * Follow up consistently with leads that are not yet ready to purchase or missed appointments * Maintain accurate customer records and daily activity within the CRM system * Work closely with sales teams and dealership leadership to improve customer experience and appointment success * Participate in team meetings, training, and process improvement sessions What You Bring * Previous customer service, call center, retail, hospitality, or sales experience preferred * Strong communication and relationship-building skills * Positive attitude and team-oriented mindset * Professional, friendly, and confident demeanor * Comfortable working with computers, CRM systems, email, and texting platforms * Ability to multitask and stay organized in a fast-paced environment * Strong work ethic and willingness to learn and grow Requirements: * Valid driver’s license * High school diploma or equivalent preferred Why Krause Auto Group? * Over 30 years of automotive success * Family-owned and operated organization * Promote-from-within culture with real career advancement opportunities * Leadership team committed to employee development and success * Opportunity to grow with some of the most recognized automotive brands in the world Perfect For Candidates With Backgrounds In: * Customer service * Hospitality * Retail sales * Call centers * Appointment setting * Banking or phone support roles * Automotive sales support Our Commitment to You Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.