Patient Care Coordinator

Patient Care CoordinatorAudiology Associates of DFW is a well-established and growing private audiology practice known for its strong, team-oriented culture and dedication to doing things the right way. As the practice continues to expand, they are adding a Patient Care Coordinator to support their busy Arlington, TX office. What truly distinguishes this team is its dedication to its members. Employees receive support through structured training, mentorship, and ongoing professional development. The practice has created detailed systems, workflows, and protocols that help team members succeed—fostering an ideal environment for those who thrive on clarity, organization, and continuous learning.Position Overview: The Patient Care Coordinator is the first point of contact for patients and plays a vital role in ensuring a positive, organized, and efficient patient experience. This role is ideal for someone who enjoys working within established processes, coordinating multiple moving parts, and being part of a collaborative, low-drama team environment. The perfect candidate has a positive attitude, strong listening skills, and a desire to learn and grow. You'll receive structured onboarding and training, so you don't need to have everything figured out on day one—but you do need to be coachable, detail-oriented, and ready to contribute to a high-functioning team.Key Responsibilities:Patient Experience & Front Office OperationsServe as the first point of contact for patients—both in person and over the phoneGreet patients warmly and ensure a welcoming, professional environmentSchedule, confirm, and manage appointmentsAssist with patient questions and provide clear communication throughout their visitAdministrative & Billing SupportCollect patient payments and manage daily transactionsVerify and enter patient insurance informationAssist with billing and insurance submissions as neededMaintain accurate and organized patient recordsClinic Coordination & Workflow ManagementFollow established protocols and procedures to ensure smooth daily operationsPrepare for upcoming appointments and support clinic flowCoordinate multiple priorities while maintaining attention to detailSupport the clinical team in delivering a seamless patient experienceWhat They're Looking For:Positive, team-oriented attitude with a "no drama" mindsetStrong listening skills and ability to communicate clearlyHumble, coachable, and eager to learn and growHighly organized with the ability to manage multiple tasks at onceComfortable following structured processes, workflows, and guidelinesCustomer service or healthcare office experience is a plus, but not requiredWhy This Role Stands Out:Structured training and onboarding—no guessing or being thrown inProfessional coaching and mentorship to support your professional growthClear systems and workflows that support your successSupportive, team-focused culture with mentorship and growth opportunitiesOpportunity to join a busy, growing practice where your role truly mattersBenefits:Paid time off and holidays401(k) with employer matching