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Customer Care & Process Improvement Analyst

Exact Sciences

Exact Sciences is hiring a Customer Care Business Analyst to ensure that Order Lifecycle and Customer Care processes align with business needs. The role involves project management, stakeholder communication, and improving customer experience initiatives. The ideal candidate will have a Bachelor's degree in business administration or equivalent experience, along with a strong background in customer care and analytical skills. Responsibilities include supporting project execution and developing materials for stakeholders. #J-18808-Ljbffr

Vacancy posted 15 hours ago
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